Team Manager

Hertfordshire County Council; Stevenage; On-site; GBP 56,000 - 61,000; Full time

Job summary

Hertfordshire County Council in Stevenage is seeking an experienced Team Manager for the Transfer of Care Hub to lead a multi-disciplinary team delivering safe hospital discharges across sites.

You will champion person-centred practice, safeguarding, Personal Budgets and performance management, ensuring timely decisions and strong partnership working with NHS colleagues.

The role requires a Registered Social Worker with a driving licence and a commitment to 7-day service delivery and weekend work.

Qualifications

• Registered Social Worker with relevant registration.
• Full driving licence.
• Significant experience managing teams in high-demand environments.
• Strong leadership with ability to deliver performance and manage priorities.

Responsibilities

• Lead day-to-day practice within the team while complying with statutory duties.
• Manage team performance to ensure timely hospital discharges, reviews and assessments.
• Inspire and develop a team of Social Workers and Community Care Officers.
• Build strong relationships with acute hospitals, community services and partners.
• Oversee resources, budgets, quality assurance and service improvement.
• Lead safeguarding enquiries and manage complex concerns.

Skills

Leadership

Team management

Stakeholder engagement

Driving licence

Education

Registered Social Worker

Job description

Starting Salary: £55,582 progressing to £61,460 per annum Plus 5% operational enhancement*

Hours: 37

Contract Type: Permanent

Directorate: Adult Care Services

*please note the operational enhancement is a non-contractual payment subject to a 3 yearly review

About the team

An exciting opportunity has arisen within Hertfordshire County Council’s Transfer of Care Hub (TOCH), a fast-paced, multi-disciplinary service delivering a coordinated and integrated approach to hospital discharge across multiple acute hospital sites and community settings.

The Transfer of Care Hub plays a critical role within the wider health and social care system, working in close partnership with NHS colleagues and other stakeholders to support safe, timely and effective discharges. Covering several hospital sites across Hertfordshire, as well as out-of-county placements, the service manages complex pathways and system demand to ensure individuals experience seamless transitions from hospital into the community.

We are a busy service covering a large and diverse geographical area and are seeking a motivated and experienced leader who can bring energy, innovation and a clear focus on performance, quality and continuous improvement.

The Transfer of Care Hub operates a

seven-day hospital discharge service (08:00–18:00, including weekends). The post holder will participate in a service-wide rota,

working one full weekend every eight weeks, with time off in lieu provided.

About the role

As Team Manager, you will provide strong operational leadership within a dynamic environment, ensuring high-quality, person-centred practice alongside robust performance management to support system flow and improved outcomes for residents. You will contribute to the effective management of performance, provide professional oversight, and support service development within a fast-paced and evolving service.

The successful applicant will demonstrate sound knowledge of safeguarding practice, experience working with people with dementia, and a strong understanding of the personalisation agenda and Individual Budgets. You will ensure individuals and their families remain central to all decision-making, delivering strengths-based support within the legislative framework.

Key responsibilities include:

• Leading and overseeing day-to-day practice within the team, ensuring compliance with statutory duties, policies and procedures, and embedding a strong performance management culture.
• Managing team performance to ensure the timely and effective completion of hospital discharges, reviews and assessments, supporting system pressures across multiple hospital sites.
• Inspiring, developing and managing a team of Social Workers and Community Care Officers to deliver innovative, responsive and person-centred care.
• Building and maintaining strong working relationships with acute hospitals, community services and wider partners to support integrated working across TOCH.
• Ensuring effective management of resources and budgets, alongside quality assurance and service improvement activity.
• Acting as the lead manager for complex and high-profile safeguarding enquiries and serious concerns.

About you

• Registered Social Worker
• Full driving licence
• Significant experience of managing teams within a busy, high-demand environment
• Strong leadership skills with a proven ability to deliver performance and manage competing priorities

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is

Level 13. Please locate the job profile here:

Job profiles - Health and social care

Interview Date: 11 November 2026

Benefits of working for us

Additional information

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

DisabilityConfident

We are proud to be a

Disability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).

Further information about the legal requirement can be found here.

Proud member of the Disability Confident employer scheme