Team Leader

Hertfordshire County Council; Hemel Hempstead; On-site; GBP 36,000 - 39,000; Full time

Job summary

Hertfordshire County Council in Hemel Hempstead is seeking an Adult Social Care Team Leader to oversee the delivery of high-quality support for adults with disabilities across multiple sites. You will supervise staff, coach the team, and deputise as required, ensuring safeguarding, medication administration and effective rota planning.

This permanent role requires an NVQ/QCF/RQF Level 3 in care, strong communication, and a commitment to continuous service improvement.

Qualifications

• NVQ, QCF or RQF Level 3 in care is essential.
• Strong written and verbal communication with social workers and families.
• Experience with people with disabilities and knowledge of safeguarding.
• Ability to build professional relationships with service users, families and agencies.
• Risk awareness to minimise hazards for colleagues and those supported.

Responsibilities

• Provide formal supervision of staff and coaching for the team.
• Administer medications as required.
• Assist with rota planning and scheduling.
• Support training and sickness management.
• Promote high standards and health and safety coordination.
• Contribute to service quality improvements and audit processes.

Skills

Communication

Safeguarding

CQC standards

Professional relationships

Health & Safety

Education

NVQ/QCF/RQF Level 3 in care

Job description

Job Introduction

Job Title: Adult Social Care Team Leader

Starting Salary: £35,570 progressing to £38,510 per annum

Hours: 37

Location: Hemel Hempstead

Contract Type: Permanent

Directorate: Adult Care Services

About The Team

The people who live at Elara House and Dacorum Group Homes Supported Living have full and varied lives but also need day to day support as they have learning, or other, disabilities. We support and empower up to 27 people across 5 sites and 6 people who live independently and we offer community support; we support all individuals to live as independently as possible

About The Role

As a team leader, you’ll oversee the work of the whole team and ensure they deliver high quality support to people using our service, working in partnership with other professionals and agencies. Direct support shifts will be undertaken as part of the induction process and if needed from time to which will enable you to both observe practice, and coach and mentor the team.

Responsibilities includes formal supervision of staff, administering medication, assistance with rota planning, support with training and sickness management, and take on a key role, such as health and safety co-ordinator, or medication co-ordinator.

Flexibility is required to meet the needs of the service. This role does not routinely require working Bank holidays or weekends. However, where a weekend day is worked, a day off in lieu will be provided during the week

Waking night checks will also need to be completed on a small number of occasions throughout the year.

A key aspect of the role is promoting good practice and consistently high standards of support through the provision of formal supervision to nominated junior staff, in line with organisational policies and procedures.

Participation in the continuous improvement of service quality is essential, including developing robust support plans, ensuring their effective implementation and regular review, and completing audit processes aimed at enhancing the experience of the people we support.

About You

Essential:

• An NVQ, QCF or RQF Level 3 qualification (or equivalent) in care is essential to this role, and you will be encouraged and supported to undertake an RQF Level 4 qualification.
• Good communication skills, both written and verbal are essential to this role, as you will be required to liaise with social workers and families and other professionals involved with the people using our service.
• Previous experience of working with people with disabilities, and knowledge of safeguarding and CQC standards are essential.
• Ability to reflect on your own experiences and practice to build professional relationships with people we support, family carers and other agencies, in order to understand the needs and rights of disabled adults.
• Awareness of risks and how they can be minimised ensuring the health and safety of colleagues and the people you support

Desirable

• Experience in conflict resolution, working within budgets set and having to make decisions under pressure.
• Ability to travel to sites within the service

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact [e-mail] or an informal discussion about the role.

Interview Date: 30.09.2026

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/