Team Leader

Card Factory; Haywards Heath; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader to enhance customer experiences and drive store success. This role involves supporting the Store Manager and leading a team to maintain high service standards. Ideal candidates will be passionate, customer-centric, and demonstrate strong leadership skills.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentive schemes

Opportunities for Retail Apprenticeships

Access to learning and development content

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Demonstrates strong leadership skills.
• Engaging and enthusiastic team player.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Team Player

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this mission.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered around the customer. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Information

About Card Factory

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true omni-channel retailer, investing in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including education tools and salary advance
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to learning and development content
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click 'Apply now'. We reserve the right to close the vacancy early once sufficient applications are received, so apply soon.

Location: 24-26 South Road, Haywards Heath, United Kingdom