Team Leader

Funky Pigeon; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

Funky Pigeon is looking for a Team Leader to inspire and lead a retail team in providing exceptional customer service. The role includes guiding the team, supporting development, and ensuring operational excellence in a dynamic environment, particularly in areas like airports. The ideal candidate should have relevant leadership experience and a passion for motivating others.

Benefits

Pension scheme

Paid annual leave

Employee discounts

Employee Assistance Programme

Qualifications

• Current or recent leadership experience in retail or a similar field.
• Ability to support employee training and development.

Responsibilities

• Guide and engage your team to achieve excellent standards.
• Create a culture of learning and support within the team.
• Ensure safe and legal operations in the store.

Skills

Leadership

Communication

Team Motivation

Relationship Building

Job description

As a Team Leader, you’ll lead and inspire your team to provide exceptional customer service, meet business objectives, and create a working environment that helps our colleagues develop and achieve. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass, you will need to provide 5 years’ worth of either employment or education references without any gaps.
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful.
• Photographic ID, e.g., passport or UK Driving Licence.

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support, and recognition—spotting opportunities for development of personal skills, product knowledge, and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we operate safely and legally.

What our Store Leadership Team would love to see:

• Current or recent retail (or similar) leadership experience, preferably in a fast-paced environment, with working knowledge of KPIs such as ATV.
• Experience of proactively leading from the front, getting involved, and helping your team on the shop floor.
• Flexibility to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy. Along with your salary, pension scheme, paid annual leave, and employee discounts, we offer a range of deals from retail partners that help you save money and create memories—whether it’s a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Our Employee Assistance Programme supports your wellbeing—physical, mental, or financial—whatever the future brings.

About us:

WHSmith has a remarkable heritage and is growing, especially in airports, hospitals, rail stations, and motorway services. Our goal is to offer our products to everyone on their journeys. Our InMotion brand, a leading digital accessories business, continues to grow, providing an excellent customer experience with the latest tech. We’ve partnered with brands like M&S and Costa Coffee to broaden our offerings across the UK. As we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith is proud to be an inclusive employer. We want our colleagues to feel welcome and free to be themselves with us.