Team Leader

Chartwells Independent; Greater London; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Great training and development

Life assurance scheme

Personal development opportunities

Employee wellbeing strategy and EAP

Regular social events and leadership交流

Holiday purchase scheme

Discount vouchers

Job summary

CH&CO, part of Compass Group UK&I, is seeking a Hospitality Assistant to deliver exceptional customer service in a fast-paced environment. This full-time role (40 hours) focuses on guest experience, menu knowledge, and teamwork to uphold our brand and standards.

You will be welcomed into a supportive team with strong training, benefits, and opportunities for progression as we celebrate individuality and reward employees who go beyond the plate.

Qualifications

• Experience in hospitality or food service.
• Excellent customer service and communication.
• Ability to work in a fast-paced environment.
• Knowledge of food safety standards.

Responsibilities

• Greeting and looking after our guests so they go home delighted.
• Serving customers, ensuring they receive an easy and seamless personalised experience.
• Being knowledgeable about the menu and making recommendations to our guests.
• Representing CH&CO and maintaining a positive brand image.
• Complying with Food Handling & Hygiene standards.
• Complying with Health & Safety regulations.

Skills

Customer service

Teamwork

Communication skills

Food handling knowledge

Ability to work under pressure

Job description

We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for CH&CO on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: Mon-Fri (Full Time Days)

As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Hospitality Assistant will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Job Reference: com/2008/42506001/52828789/BU #Vacherin

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!