Hospitality Assistant

Chartwells Independent; City of Westminster; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Life Assurance

Training & Development

Wellbeing Programme

Discount Vouchers

Holiday Purchase

Social Events

Job summary

CH&CO, part of Compass Group UK&I, is seeking a Waiter/Waitress on a full-time basis (40 hours per week). You will be the face of our business, delivering exceptional customer service in a fast-paced environment and representing our brand with pride.

You will join a team that values development, with strong training, life assurance, wellbeing support, and regular social events. Your duties include greeting guests, taking orders, making recommendations, and ensuring a seamless guest experience.

Qualifications

• Excellent customer service skills.
• Clear and friendly communication with guests.
• Ability to work well in a busy environment.

Responsibilities

• Greet guests and look after them to ensure they are delighted.
• Serve customers with a seamless, personalised experience.
• Know the menu and make informed recommendations to guests.
• Represent CH&CO and maintain a positive brand image for Compass Group UK&I.
• Comply with Food Handling and Health & Safety standards.

Skills

Customer service

Communication skills

Team player

Under pressure

Job description

We're looking for a Waiter/Waitress who will be the face of our business, delivering exceptional customer service for CH&CO on a full time basis, contracted to 40 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities:

• Great operational training and development
• Life assurance scheme
• Personal Development and Training opportunities - We are passionate about our growing team
• A great wellbeing strategy - including access to our Employee Assistance Programme
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Access to some great high street discount vouchers

Here's an idea of what your shift patterns will be: Mon-Fri (Full Time Days)

As a Waiter/Waitress, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.

Your key responsibilities will include:

• Greeting and looking after our guests so they go home delighted
• Serving customers, ensuring they receive an easy and seamless personalised experience
• Being knowledgeable about the menu and making recommendations to our guests
• Representing Compass Group UK&I and maintaining a positive brand image
• Complying with Food Handling & Hygiene standards
• Complying with Health & Safety regulations

Our ideal Waiter/Waitress will:

• Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
• Take initiative and make decisions that are right for our customers
• Be an excellent team player with great communication skills
• Have a desire to succeed in your role
• Possess the ability to work under pressure

Job Reference: com/2708/48716001/52829935/BU #Vacherin

CH&CO, a part of Compass Group UK&I, is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!