Team Leader

5 Star Recruitment; Greater London; On-site; GBP 35,000 - 52,000; Full time

Job summary

5 Star Recruitment seeks a Telecare Service Manager in Greater London to lead planning, deployment and coordination of people and resources for the national switchover from analogue to digital smart devices within the Linkline service.

You will provide line management to a small team, support purchasing and monitoring of telecare equipment, and ensure a seamless migration for users and providers while maintaining accurate installation and user records.

Qualifications

• Knowledge of home-based telecare solutions for vulnerable adults.
• Experience in a community alarm service and Telecare systems.
• Experience managing a diverse staff, workloads and tasks.
• Ability to develop and motivate a small team.

Responsibilities

• Provide line management to a small staff group.
• Plan, deploy and coordinate resources for the telecare migration.
• Assist in purchasing and monitoring telecare equipment.
• Collaborate with providers and customers to ensure a seamless transition.
• Oversee installation of units and stock monitoring; raise orders as needed.
• Provide operational advice to service users and customers.
• Maintain accurate user information systems and installation records.

Skills

Telecare knowledge

Staff management

Customer focus

Tools

Telecare system

Job description

To be responsible for the planning, deployment and co-ordination of people and resources to meet the national switchover of analogue to digital smart devices within the Linkline service.

Management responsibility

To provide line management responsibility to a small group of staff.

Technical responsibility

To assist in the purchasing and monitoring of telecare equipment to replace the analogue devices with digital replacements.

To collaborate with corporate colleagues, Telecom Providers and Linkline customers to ensure the migration is seamless and trouble free.

To oversee the installation of Smart telecare units to users and the monitoring of stock control ensuring appropriate orders are raised with the providers.

Provide telecare operational advice for the service and customers.

Performance Information

To maintain detailed user information systems, ensuring the information is accurate and up to date to ensure the user of Linkline receives an appropriate response regarding the process.

To maintain accurate records of the installation of equipment.

Requirements

Knowledge of home based telecare solutions for vulnerable adults in the community and an understanding of telecare alarm operating systems

Experience in working within a community alarm service and using a Telecare system or related technological service.

Experience of working within a customer focused environment.

Of managing a diverse staff group, managing workloads and allocating tasks

To support, develop and motivate a small team