Bridgelink Telecare Review Technician

Bridgend County Borough Council; Wales; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension scheme

Generous annual leave

Flexible working arrangements

Free car parking

Health and wellbeing support

Staff benefits and salary sacrifice

Training and development opportunities

Career progression opportunities

Cycle to work scheme

Job summary

Bridgend is seeking a role within the Community Resource Team to support TEC/Telecare services for individuals to live independently at home. You will work with prescribers and councils to ensure appropriate TEC equipment is used to meet changing needs.

The post requires knowledge of digital technologies, strong communication, and ability to manage deadlines in a client-driven environment. A valid driving licence is a requirement for the post.

Qualifications

• Up to date knowledge of digital technologies or willingness to learn.
• Well-developed communication skills.
• Experience of working in a fast-paced office environment with deadlines.
• Ability to use office systems and maintain IT competences.

Responsibilities

• Support the TEC/Telecare service usage and equipment provision.
• Collaborate with prescribers and internal/external stakeholders.
• Review clients to ensure equipment supports independent living.
• Meet deadlines and adapt to client-driven timelines.

Skills

Excellent communication

IT skills

Fast-paced office experience

Driving licence

Tools

Office systems

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £27,274 per annum

Contractual hours 37

Basis Full time

Job category/type Business Support

Date posted 05/11/2026

Job reference 19312

37 hours per week

The Community Resource Team supports individuals to maximise their independence in their home environment by delivering a range of intermediate care and community services.

The Community Resource Team comprises of the following: Acute Clinical Team, Telecare & Mobile Response Team, Community Reablement, a Reablement Unit, Early Intervention and Prevention hub, Sensory Team, Speech and Language, Pharmacy and the Integrated Community Equipment Service.

You will ensure individuals in receipt of the BridgeLink Telecare Service are using the most appropriate and effective TEC/ telecare equipment to meet their changing needs. This will be achieved by working with prescribers, internal stakeholders and those external services commissioned by the council to deliver aspects of the TEC/ Telecare service.

You will develop and maintain a comprehensive knowledge of Telecare and Technology Enabled Care (TEC) equipment, its use, application, and effectiveness. You will advise professional staff on its application and review existing clients within the Telecare service to ensure that their equipment appropriate and supports independent living- extending the length of time people are able to live at home.

Highlights:

• Excellent company pension scheme
• Generous annual leave entitlement
• Flexible working arrangements
• Free car parking
• Health and wellbeing support
• Staff benefits and salary sacrifice schemes.
• Training and development opportunities
• Career Progression opportunities
• Cycle to work scheme.

Requirements:

Up to date and good knowledge of digital technologies or a willingness to learn. Well-developed communication skills. Experience of working in a fast-paced office environment, good I.T. skills and previous experience of using office systems. Working in a client-driven environment, you will have excellent communication skills and an ability to work to strict timescales and meet a variety of deadlines.

Protecting children, young people or adults at risk is a core responsibility of all council employees.

A valid driving licence is requirement for this post.