team leader

Hungry Horse - BRA_104; Gateshead; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading UK hospitality brand is seeking a Team Leader in Gateshead to oversee operations and ensure customer satisfaction. The ideal candidate will lead by example, maintain high standards, and contribute to a positive team environment. Generous discounts, employee assistance programs, and a competitive salary are offered.

Benefits

Competitive salary

Career development opportunities

33% discount for employees

50% discount at Greene King Inns

Referral bonus of up to £1,500

Wagestream access to wages

Retail discounts up to 30%

Qualifications

• Attention to detail ensuring quality service.
• Role model for excellent customer service.
• Ability to adapt quickly in busy environments.

Responsibilities

• Lead team to ensure smooth shift operations.
• Maintain a safe and clean bar environment.
• Provide memorable customer experiences.

Skills

Attention to detail

Excellent service

Quick thinking

Positive attitude

Team spirit

Job description

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Job Title: Team Leader

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure high standards are maintained and that our customers are satisfied.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during busy shifts, ensuring everything runs smoothly.
• Maintain a safe, legal, and clean bar environment, addressing issues promptly and safely.

Qualifications

• Attention to detail, ensuring every pint is poured perfectly.
• Be a role model in delivering excellent service and providing a warm welcome to customers.
• Ability to think quickly and adapt to challenges during busy shifts.
• Positive attitude and strong team spirit.

Additional Information

We value our team’s hard work and offer:

• A competitive salary, pension contributions, and career development opportunities across our well-known brands.
• Discounts: 33% for you and 15% for loved ones on all our brands.
• Free employee assistance program for mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for loved ones at Greene King Inns and hotels.
• Referral bonus: earn up to £1,500 for referring a friend who gets hired.
• Wagestream: access your wages before payday.
• Retail discounts: up to 30% off at Superdrug, exclusive deals with Three Mobile, and more.