Team Leader

Greene King; Gateshead; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Career development and training

33% discount for you and 15% for loved ones

Free employee assistance program

Enhanced maternity and paternity policies

Discount of 50% at Greene King Inns

Referral bonus up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King is looking for a dedicated Team Leader in Gateshead to ensure smooth operations and high customer satisfaction. You will lead by example, guide the team during busy shifts, and maintain high standards for service and safety. Responsibilities include resolving issues, coordinating team activities, and providing a memorable experience for customers. With great perks like discounts and career development opportunities, this role promises growth in a dynamic environment.

Qualifications

• Ability to maintain high standards and provide excellent customer service.
• Experience in a supervisory role is advantageous.
• Strong communication and leadership skills.

Responsibilities

• Lead the team to ensure a smooth shift operation.
• Resolve issues in the absence of management.
• Ensure safety and cleanliness of the bar.

Skills

Attention to detail

Customer service

Teamwork

Problem-solving

Job description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow‑roast our meats for 14‑hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle‑up our perfectly crispy roast potatoes, and bake and hand‑decorate our giant cakes in our kitchen every day.

Benefits

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Enhanced, family‑friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can‑do attitude and be a real team player.