Team Leader

Card Factory; England; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading retailer in the UK is seeking a Team Leader to enhance customer experience and operational excellence. The role involves supporting the Store Manager and leading a team to achieve commercial goals. Ideal candidates will demonstrate strong leadership and a passion for customer service.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.

Responsibilities

• Support the Store Manager in achieving commercial growth goals.
• Lead the store team in the absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership

Customer Service

Commercial Awareness

Team Player

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered on the customer. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aimed at becoming a true omni-channel retailer, with significant investment in our colleagues and growth opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to learning and development resources
• Discounts across UK retailers
• Employee Assistance Programme for wellbeing support

If this role aligns with your career aspirations, click 'apply now'. We encourage early applications as the vacancy may close once sufficient suitable candidates are found.

Location: 31 High Street North East Ham, United Kingdom