Team Leader

Ed; Ellesmere Port; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Staff discount 50%

BRG Spark App access

Career development

Flexible shifts

Financial wellbeing

Healthcare & EAP

Job summary

Ed's Easy Diner at Cheshire Oaks, Ellesmere Port, is hiring a Supervisor to lead our team and keep the classic American diner vibe alive. You’ll manage shifts, mentor staff, and ensure every guest leaves with a smile after an unforgettable dining moment.

We’re seeking candidates with supervisory restaurant experience, a customer-first attitude, strong organization, and a passion for delivering outstanding service in a fast-paced setting.

Qualifications

• Experience supervising or managing in a fast-paced restaurant.
• Passion for hospitality and diner experience.
• Strong leadership with ability to motivate a team.
• Customer-first attitude with commitment to high service standards.
• Excellent organizational and problem-solving skills.

Responsibilities

• Lead by example and supervise shifts to ensure smooth operations.
• Mentor team members and deliver a memorable guest experience.
• Coordinate service flow, handle guest needs and address issues on the floor.
• Uphold brand standards and drive a positive atmosphere.

Skills

Leadership

Team motivation

Hospitality experience

Customer service

Problem solving

Job description

Lead the Rock 'n' Roll Revolution – Become a Supervisor at Ed's Easy Diner! Cheshire Oaks is one of the largest Designer Outlet Malls in Europe, and is located in Ellesmere Port, north of Chester. With 106 seats, it is one of the largest Ed's Easy Diners, ready for the considerable number of visitors to the 145-plus shops. And now there's even more reason to come!

Are you ready to take charge in a place where the spirit of classic Americana comes alive? At Ed's Easy Diner, we're all about delivering an unforgettable experience, with great food, great tunes, and an atmosphere that takes you back to the golden age of roadside diners. Now, we’re looking for a dynamic Supervisor to lead our team and keep the good vibes rolling!

Your Role:

As a Supervisor at Ed’s, you’ll be the driving force behind our diner’s success. You’ll lead by example, ensuring that every guest enjoys not just a meal, but a moment of nostalgia, complete with a side of rock ‘n’ roll. From managing shifts to mentoring team members, you’ll be at the heart of our operations, making sure everything runs smoothly and our guests leave with a smile.

What We’re Looking For:

• A passion for hospitality and a love for the diner experience
• Proven leadership skills with the ability to motivate and inspire a team
• Experience in a supervisory or management role within a fast-paced restaurant environment
• A customer-first attitude, always striving to exceed expectations
• Strong organisational skills with a knack for problem-solving on the fly
• A positive outlook, a can-do attitude, and a commitment to delivering excellent service

What’s in it for You?

• Amazing Discounts: Enjoy 50% off your bill for you and up to 5 friends at all of our brands!
• Exclusive Perks: Access to fantastic deals through our BRG Spark App, including high-street and restaurant discounts.
• Career Development: Unleash your potential with endless growth opportunities across our diverse range of brands.
• Flexible Working: We offer shifts that fit around your lifestyle.
• Financial Wellbeing: Get access to mortgage advice, wage advances, and our Financial & Wellbeing Centre.
• Health & Support: Benefit from healthcare cash plans, an Employee Assistance Programme (EAP), and more!

Boparan Restaurant Group (BRG)is agrowing hospitality groupcommitted to our goal ofstriving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:

• Honest– Acting with integrity in everything we do.
• Hardworking– Giving our best, every day.
• Hungry– Always striving for growth and excellence.
• Heart– Caring deeply about our people, our guests, and our communities.