Team Leader

greene king; Ellesmere Port; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

33% discount for employees

50% discount at Greene King Inns

Referral bonus up to £1,500

Access to wage before payday

Retail discounts

Job summary

A well-known hospitality brand in Ellesmere Port is looking for a Team Leader. You will ensure that the team operates efficiently while providing excellent customer service. Responsibilities include leading shifts, ensuring standards are met, and stepping in for management as needed. This role offers a competitive salary and various perks, including discounts and career advancement opportunities within a supportive environment.

Qualifications

• Ability to provide a memorable experience for customers.
• Experience in a leadership role or customer service.
• Strong organizational skills during busy periods.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead the team to ensure smooth operations.
• Maintain high standards of service and cleanliness.
• Resolve issues in the absence of management.
• Maintain bar safety, legality, and cleanliness at all times.

Skills

Customer service excellence

Team coordination

Problem-solving

Attention to detail

Positive attitude

Job description

• Dept. L4/House: Green Oak Farm (Cheshire) - 05793

Company Description

Join us at Farmhouse Inns, where we’re big on quality as we are with our portions, which is why our carveries slow-roast our meats for 14-hours, freshly prepare our veg, create fluffy, handmade Yorkies, ruffle-up our perfectly crispy roast potatoes, and bake and hand-decorate our giant cakes in our kitchen every day.

Job Description

Working hours shall be 30+ hours a week based on a rota basis work 5 out of 7 days a week.

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…