Team Leader

Change Grow Live; East Ham; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

Wellness hour weekly

Employee Assistance Programme

Contributory pension

Discounts for shopping, cinema, etc.

Training, career development & growth

Job summary

Change Grow Live is seeking a Hub Team Leader to manage an accommodation hub for people sleeping rough in the North-East London sub-region. The role focuses on staff and operations, referrals, assessments and casework with a 28-day Move-On target, ensuring a safe and supportive environment.

You will coordinate a diverse team, liaise with local authorities and housing providers, and oversee service delivery across sites, including weekend and night cover. DBS checks apply.

Qualifications

• Experience leading housing or homelessness services teams.
• Ability to oversee multi-site accommodation hubs.
• Strong collaboration with local authorities and service partners.

Responsibilities

• Oversee staffing and operations of an accommodation hub for people sleeping rough in NE London.
• Coordinate referrals, assessments and casework with a 28-day Move-On target.
• Ensure a safe, welcoming environment and provide engaging interventions for service users.
• Lead a rota for day, weekend and night staff and work with external security contractors.

Skills

Staff management

Referrals & assessment

Case management

Partnership liaison

Rota planning

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our clients' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity to temporarily join the Newham Integrated Rough Sleeping Service (NIRSS) in the role of Hub Team Leader.

We are delighted to be hosting the Northeast London (NEL) accommodation hub in Newham for the fourth year running. Some of the incredible outcomes achieved over the 25/26 winter at this project include:

• 3,645 nights of accommodation provided (i.e. 3,645 nights of sleeping rough in winter prevented)- 67 individual people supported with 47 moving directly from the hub into long-term accommodation

Where: Working sites across London borough of Newham, mainly the hub location which is yet to be confirmed

Full Time Hours:37.5 per week

Contract:Fixed term for 12 months

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

Purpose of Role:

• To manage and oversee staffing and operations of an accommodation Hub for people sleeping rough on the streets of the North-East London (NEL) sub-region
• To facilitate referral handling, booking in, assessment and casework for clients, with a 28-day target for sustainable Move-On Plans to resolve homelessness.
• o provide a safe, welcoming and enabling environment for clients to live away from the streets and the cold weather
• To provide a range of flexible and effective interventions to engage with hard-to-reach service users

Key Activities:

• Work with the local authority commissioning team, CGL NIRSS management team and CGL central support teams to establish the hub via building setup, staff recruitment and ensuring procedures are in place
• Liaise with Street Outreach Teams from NEL boroughs to process referrals to the hub and arrange admission, assessment and casework via the casework team that you will manage
• Provide line management support to the casework team including induction and training, welfare support, professional development,
• To coordinate a rota of workers including daytime and weekend casework staff, and using security contractor for night, weekend and ad hoc cover
• To work closely with drug and alcohol teams to ensure that people using substances and/or alcohol are able to access support and treatment.
• To work proactively to ensure that service users have access to ongoing mental and physical healthcare.
• Facilitate rapid access to relevant specialist in-reach and external services. This will include working with specialist agencies supporting those without local connection and/or without recourse to public funds.
• To work closely with Housing Providers across the local area in order to maximise accommodation opportunities for the service user group.
• To convene, chair and contribute to service user case conferences where appropriate. To run a regular meeting for the outreach services of the NEL boroughs and to convene multi-disciplinary team meetings as needed
• To work closely with all partner services in Newham and other boroughs, sharing appropriate information and ensuring that action plans are carried through.
• To take responsibility for locality management, ensuring hub activity does not impact on local residents or businesses
• Ensure that all rough sleepers are offered emergency shelter in order to preserve life, in the event of extreme weather conditions (SWEP)
• To oversee staff maintaining accurate and comprehensive service user records in line with Change Grow Live's procedures and protocols and the

What we will give to you:

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”.

• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme

• Contributory pension scheme

• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.

• A friendly and supportive team

• Training, career development & progression opportunities

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£36,101.10 - £38,114.53)

ILW / OLW /Fringe

Inner London Weighting (£4,236.47)

Interview Date

10/11/2026

Closing Date

6/11/2026