Team Leader

Card Factory; Devizes; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to join their vibrant family. This role is pivotal in enhancing customer experiences and driving operational excellence. As a Team Leader, you will empower your team to deliver exceptional service while supporting the Store Manager in achieving commercial goals. With a focus on leadership and teamwork, you will cultivate a positive environment that prioritizes customer satisfaction. Join this forward-thinking retailer and be part of a strategic plan that emphasizes growth and development in a fast-paced environment.

Benefits

25% colleague discount

Financial wellbeing support

Seasonal incentive schemes

Retail Apprenticeships

Training and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership and customer service skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams and ensure high standards of service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Collaboration

Job description

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this goal.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on putting the customer first. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package and Company Overview

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support such as education tools and salary advances
• Seasonal incentive schemes
• Opportunities for Retail Apprenticeships
• Access to training and development resources
• Discounts across UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role aligns with your career aspirations, click apply now. We reserve the right to close the vacancy early once sufficient applications are received. Early application is advised.

Location: 22/23 The Brittox, Devizes, United Kingdom