Team Leader

Care Outlook Community; Newbury; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Company phone

Professional development

20 days holiday + bank holidays

Job summary

Care Outlook Community in West Berkshire is seeking a Team Leader to oversee our care team and deliver high-quality services to service users.

You will supervise staff, develop care plans, ensure CQC compliance, and collaborate with recruitment to maintain staffing levels. A driving licence and on-call flexibility are required; we offer a £27,000 salary, a company phone, and ongoing professional development.

Qualifications

• Knowledge of CQC standards and compliance requirements.
• Experience in coordinating care or working in health and social care.
• Experience supervising staff and supporting professional development.

Responsibilities

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist delivering a high-quality service.
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations.
• Ensuring care assessments, care and risk planning meet best practice and customers' aspirations.
• Work with Recruitment Team to ensure sufficient current and future staffing levels.
• Provide care services to service users in emergencies, arrange emergency cover and cover calls as required.
• Ensure telephones are answered promptly and conversations are respectful.
• Collaborate with Branch Manager to meet quality standards and handle complaints promptly.
• Participate in the on-call rota.
• Implement measures to comply with CQC regulations and strive for best care standards.

Skills

CQC standards knowledge

Care coordination

Staff supervision

Customer service communication

Education

NVQ Level 3 Health & Social Care

Tools

Company phone

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service in Audrey Needham & Redwood House in West Berkshire.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users' needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the on‑call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary - £27,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding, leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people's lives then this could be your next role!