Team Leader

Hull University Teaching Hospitals NHS Trust; Cottingham; On-site; GBP 34,000 - 46,000; Full time

Job summary

Hull University Teaching Hospitals NHS Trust is recruiting for a Team Leader within Patient Services to lead clinical administration teams across HUB 1A and Hub 1B. You will support Hub managers, motivate staff, and supervise clinics and waiting lists at Castle Hill Hospital with occasional cross-site work.

You will analyse performance data, coach your team to meet performance targets, and drive service improvements while maintaining high standards of operational integrity.

Qualifications

• Relevant NHS administration experience is desirable.
• Experience of supervising a team.
• Understanding of patient administration pathways.

Responsibilities

• Oversee outpatient clinics and waiting lists.
• Coach and develop the Patient Services team.
• Analyse performance data to drive improvements.
• Ensure adherence to NHS standards and deadlines.

Skills

Team leadership

Communication

Data analysis

Organisational skills

Problem solving

Education

GCSE Maths and English

Level 4 qualification in Administration or management

Willing to work towards level 4 in Administration/Management/Team Leader

Tools

Microsoft Office

Job description

Hull University Teaching Hospitals NHS Trust

Team Leader

The closing date is 19 October 2026

AtHull University Teaching Hospitalsour staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work.

We have two exciting opportunities to become a Team Leader within Patient Services, to lead and motivate our clinical administration teams within HUB 1A (Maxillo-facial speciality) and Hub 1B (Breast Surgery and Dermatology specialities), supporting our clinical colleagues and key stakeholders to deliver the very best care for our patients.

You will support the Hub managers with their work whilst supporting & motivating your team, you will work at the Castle Hill Hospital site although some cross site working over Hull Royal Infirmary will be expected.

You will oversee outpatient clinics, inpatient waiting lists and patient correspondence teams adhering to performance targets and identifying continuous service improvements.

You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team.

If you are an external applicant, you will be required to start on the second working Monday of the month to ensure you are welcomed into the trust and are provided with the best experience possible. This will be via the Patient Services induction training plan.

Main duties of the job

If you are someone who;

• Can motivate and inspire teams to do the right things for our patients every day
• Is passionate about what you do and takes pride in delivering the very best work
• Has excellent verbal and written communication skills with a confident telephone manner
• Has a good understanding of and strong interest in the NHS
• Has experience of working effectively with minimal supervision
• Thrives on a challenge
• Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
• Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
• Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
• Uses their initiative and can think on their feet

We know that investing in our staff's development, supporting and caring for them, will enable them to deliver great care, with commitment, compassion and courage. You will enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Should we receive a high volume of applications the advert may be closed earlier than stated.

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.

Person Specification

Education/ Qualifications

• Good Standard of higher education including GCSE level or equivalent, Maths and English Language
• Level 4 qualification in Administration or management
• Willing to work towards a level 4 qualification in Administration/Management/Team Leader

Knowledge, Training & Experience

• Experience of providing a service to patients/customers
• Experience of Microsoft Office products
• Experience of supervising a team
• Understanding of the clinical administration pathway
• Experience of conflict resolution
• Experience of working within the General Data Protection Regulations 2018
• Experience of using electronic systems
• Experience of managing a team
• Understanding of the clinical administration pathway
• Experience of change management

Communication and Interpersonal Skills

• Good Organisational skills
• Knowledge of Referral to Treatment rules and guidelines
• Ability to prioritise team workload
• Good understanding of the NHS Agenda
• Knowledge of, and adherence to, General Data Protection Regulations
• Ability to communicate effectively using a variety of media
• Proven experience of working to deadlines
• Problem solving abilities
• Proactive and able to work on own initiative
• Ability to analyse data
• Knowledge of Trust Access Policy
• Knowledge of Referral to Treatment rules and guidelines

Special Attributes and other

• Professionalism
• Caring
• Accountable
• Drive for Excellence

Other Requirements

• Interested in personal development.
• Flexible approach to hours and conditions
• Can travel to all sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust