Tobacco Dependency Advisor (QEH)

Provide CIC; King's Lynn and West Norfolk; On-site; GBP 28,000 - 31,000; Full time

Job summary

Provide CIC is hiring a Tobacco Dependence Advisor to support the Emergency Department Stop Smoking Service, based at Queen Elizabeth Hospital, Kings Lynn. You will engage patients and visitors who smoke, deliver brief advice, and help coordinate quit attempts across Norfolk’s acute trusts.

The role requires NHS/acute care experience, NCSCT training or willingness to train, and a patient-centred, empathetic approach within a busy hospital environment.

Qualifications

• NCSCT Practitioner training or willingness to undertake relevant tobacco dependency training
• Health, healthcare, health promotion qualification or equivalent experience required
• Car owner/driver required
• Experience delivering smoking cessation or tobacco dependency support
• Experience in healthcare, hospital, community or customer-facing environments

Responsibilities

• Promote the new service in Norfolk Acute Trusts
• Identify and engage adult patients and visitors who smoke and deliver VBA
• Provide immediate, evidence-based, non-judgemental advice with brief interventions
• Offer free vape starter kits to support quit attempts
• Record engagement, quit attempts and referrals for monitoring
• Maintain contact with patients within 48 hours and weekly up to 6 weeks before the 28‑day quit date
• Work to monthly KPIs and adapt delivery to projected outcomes

Skills

Car owner/driver

Experience engaging resistant patients

IT systems (Word Excel Outlook PharmO)

Smoking cessation support

NHS/secondary care experience

Education

NCSCT Practitioner trained or willingness to undertake training

Health/health promotion qualification or equivalent experience

Job description

Main area Tobacco Dependence Treatment Grade NHS AfC: Band 4 Contract Fixed term: 12 months (Norfolk Smoking Cessation) Hours Full time - 37.5 hours per week Job ref 828-PROVIDE4356

Employer Provide CIC Employer type NHS Site Queen Elizabeth Hospital Town Kings Lynn Salary £28,392 - £31,157 pa Salary period Yearly Closing 08/11/2026 23:59

Job overview

An exciting opportunity has arisen for a highly motivated individual to join us as a Tobacco Dependence Advisor (TDA), supporting the delivery of the new Emergency Department Stop Smoking Service operating within Norfolk’s three acute hospital Trusts. You will be based at Queen Elizabeth Hospital, King’s Lynn.

Although the post will have a designated base, the service operates across Norfolk’s three acute hospital sites, and the post holder may be required to work flexibly across the Trust throughout the contract. This may include travelling to and working from different sites, such as:

• Norfolk and Norwich University Hospital
• James Paget University Hospital,

The aim of this role is to proactively identify and engage adult smokers, including both patients and accompanying adults. You will provide brief interventions, offer advice, supply a vape kit, and deliver evidence-based support to help individuals begin their journey toward stopping smoking.

This role is ideal for a Health Care Assistant seeking a new challenge, or someone with Lifestyle Services experience and a passion for improving public health. We also welcome applications from individuals who bring lived experience of tobacco dependence or behaviour change, as this insight can greatly enhance empathetic, patient-centred support.

If you enjoy patient-facing work and are motivated by helping people achieve meaningful, long-term health improvements, this is a rewarding opportunity to make a real difference.

Main duties of the job

• To promote the new service in Norfolk Acute Trusts
• Proactively identify and engage with adult patients and visitors attending the three Emergency Departments in Norfolk who smoke and deliver Very Brief Advice (VBA) informing and encouraging them to engage with the smoking cessation services on offer.
• Providing immediate, evidence-based, non-judgemental advice and support using brief intervention models tailored to the Emergency Department setting.
• Offering free vape starter kits to support immediate quit attempts, consistent with national harm reduction guidance.
• Recording engagement, quit attempts, and referrals to inform performance monitoring, service evaluation, and reporting.
• Maintaining contact with the patient, contacting them within 48 hours of engagement and at least once a week prior to the 28-day quit date up to 6 weeks.
• Working to monthly targets to ensure that KPIs are met and adapt and target delivery in line with projected outcomes for long term success.

Working for our organisation

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Detailed job description and main responsibilities

Please see the attached job description for a full list of the main responsibilities for this role. Thank you for taking the time to apply for a role within Provide.

Person specification

Qualifications

• NCSCT Practitioner trained or willingness to undertake relevant tobacco dependency training
• Relevant qualification in health, healthcare, health promotion, or equivalent relevant experience
• Car owner/driver

Experience

• Experience of providing healthcare, health advice or health promotion advice to patients or members of the public
• Experience of working in a healthcare, hospital, community, or other customer-facing environment
• Use of IT systems (e.g. Word, Excel, Outlook, PharmOutcomes)
• Experience of engaging and supporting people who may be ambivalent or resistant to behaviour change
• Evidence of effective team working and working with a range of professionals or partners
• Experience of delivering smoking cessation or tobacco dependency support
• Experience of working within an acute NHS/secondary care setting

Skills

• Good understanding of tobacco dependency, the health consequences of smoking and the benefits of quitting
• Understanding of behaviour change and evidence-based approaches to smoking cessation and brief interventions.
• Understanding of barriers to engagement
• Good interpersonal and communication skills, with the ability to build rapport and engage people in a sensitive, non-judgemental way
• Ability to work confidently and sensitively in a busy Emergency Department environment

FURTHER INFORMATION:

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

SuccessfulApplicant:

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.