Team Leader

Ardonagh; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance organization is seeking a Team Leader in Colchester. The ideal candidate will manage a team of Customer Service Executives, ensuring excellent service delivery while meeting KPIs. Experience in insurance and leadership is preferred. Attractive benefits include 26 holidays, career progression, and support for well-being.

Benefits

26 days of holiday plus bank holidays

Career progression opportunities

ACII qualification

Pensions scheme

24-hour well-being support

Paid volunteering day

Spotlight Awards recognition

Qualifications

• Experience in leading teams and achieving KPIs.
• Strong understanding of the insurance industry.
• Proven people management skills.

Responsibilities

• Lead and motivate customer service team.
• Ensure quality and regulatory standards are met.
• Provide coaching and development opportunities.

Skills

Leadership

Coaching

Customer Service

Insurance knowledge

Regulatory awareness

Microsoft Office

Job description

Do you have experience within a contact centre environment? Are you looking for the opportunity to take your next step on the career ladder with us?

We’re looking for a talented Team Leader to join us in our Colchester office. You will use your knowledge and experience of the Insurance Industry to have direct responsibility for a team of Customer Service Executives. You will effectively manage your team to deliver excellent customer service and support them by conducting regular 1-2-1’s, coaching and development. You will ensure the team’s day-to-day servicing and administration of client insurance requirements is completed in a timely, technically accurate and cost-effective manner.

Want to know more? What does the role of a Team Leader here involve?

• Lead, motivate and support your team in the delivery of required business KPI’s.
• Support the department in meeting all quality and regulatory standards.
• Proactively coach and develop your team to increase overall capability through using your specialist knowledge and experience.
• Provide technical expertise and support to both internal and external stakeholders.
• Creating an engaging and supportive environment that encourages your team to meet their full potential.
• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your team.

What are we looking for in our next Team Leader?

• Experience of meeting financial, operational, service and quality KPI’s.
• An individual who can lead by example and is a role model to others.
• Experience in people management, including motivation, coaching, development, and performance management is desirable.
• Insurance experience would be advantageous.
• Experience of working within a regulated financial services environment.
• IT Skills: Microsoft Outlook, Word, Excel, Power Point.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Ardonagh family.
• Gain ACII qualification to boost your knowledge and career prospects.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

We are an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us.