Team Leader

JR United Kingdom; Bognor Regis; On-site; GBP 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated Accommodation & Cleaning Shift Manager to oversee cleaning operations at a vibrant resort. This role is crucial for maintaining high standards in guest experience and operational excellence. You will lead a team in delivering exceptional cleaning services across public areas and entertainment venues, ensuring quality control and effective staffing. With a focus on training and team development, you will drive key metrics and foster a culture of excellence. Join a dynamic environment where your leadership will create memorable experiences for guests and team members alike.

Qualifications

• Experience managing cleaning or soft services teams focused on operational standards.
• Knowledge in staff training, onboarding, and performance management.

Responsibilities

• Ensure delivery of cleaning standards and improve Guest and Employee NPS scores.
• Conduct quality control checks and lead feedback sessions.
• Manage staffing effectively according to the RPRPRT strategy.

Skills

Team Management

Attention to Detail

Communication Skills

Problem Solving

Flexibility

Education

Operational Knowledge in Cleaning Management

Health and Safety Compliance

Job description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of cleaning operations across our resort's public areas and entertainment venues. Reporting to the Cleaning Manager, the role involves ensuring daily operational plans are executed effectively, managing team tasks and objectives, and maintaining high standards to enhance guest experience.

The manager will lead and monitor team members responsible for cleaning entertainment venues after shows, maintaining toilet facilities, moving and resetting furniture, and performing high-level cleaning with industrial equipment both indoors and outdoors.

You will support and coach your team to deliver excellent service, drive key metrics related to our Clean and Fault Free (CAFF) standards, and ensure operational excellence.

Key Responsibilities

• Ensure delivery of cleaning standards and improve Guest and Employee NPS scores.
• Conduct quality control checks and lead feedback sessions.
• Manage staffing effectively according to the Right People, Right Place, Right Time (RPRPRT) strategy.
• Oversee a 40-hour weekly schedule, including early and late shifts from 6am to 5am, covering weekends.

About You

• Experience managing cleaning or soft services teams with a focus on operational standards.
• Ability to handle multiple priorities and adapt quickly.
• Strong attention to detail, high standards, and leadership skills in managing both permanent and temporary staff.
• Excellent communication skills, proactive problem-solving, and flexibility.

Qualifications

• Operational knowledge in cleaning management.
• Experience in staff training, onboarding, performance management, and health and safety compliance.

About Butlin’s

At Butlin’s, we’re all about fun, excitement, and adventure! With over 80 years of delighting guests, we pride ourselves on our vibrant culture and our commitment to creating memorable experiences. Join us if you want a role where you create smiles, get involved, and care for each other. There’s never been a more exciting time to be part of Butlin’s!