Team Leader

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Mitie Stars recognition

Job summary

Mitie is seeking a Regional Remedial Planning Lead in Birmingham to head a planning team and ensure safe, reliable maintenance programmes across the service portfolio.

You will translate asset data, contractual frequencies and customer priorities into annual, monthly and weekly plans, coordinating end-to-end remedial activities with multiple stakeholders and driving continuous improvement.

Qualifications

• Experience in remedial planning, maintenance scheduling or operational coordination.
• Proven team leadership with workload allocation and coaching.
• Strong understanding of end-to-end remedial lifecycle and asset data.
• Experience using CAFM/ERP and scheduling systems plus Excel.
• Ability to monitor KPIs, compliance, backlog and drive improvements.

Responsibilities

• Lead the regional planning team, allocate workloads and develop staff.
• Own the integrated regional remedial plan and translate data into schedules.
• Coordinate planning lifecycle from data validation to closure and evidence capture.
• Monitor KPIs, compliance, backlog, capacity and data quality, raising risks.
• Collaborate with Engineering, Operations, Commercial, Procurement and suppliers.

Skills

Remedial planning

Team leadership

Data-driven decision making

Compliance management

Stakeholder management

Education

Engineering/Facilities Management/Operations Management qualification

Tools

CAFM

ERP

Scheduling systems

Microsoft 365

Excel

Job description

Better places, thriving communities.

Join Mitie - the future of high-performing places.

Location: Birmingham

Contract: Full-time

Reporting to: Remedial Planning Manager

At Mitie, our people are our greatest strength. We are committed to creating an environment where everyone can thrive, reach their full potential, and be their best every day.

We are looking for an experienced Regional Remedial Planning Lead to lead a regional planning team and ensure the effective delivery of remedials across our service portfolio. This is an excellent opportunity for a strong planner and people leader who can combine operational coordination, data-driven decision making and compliance management to deliver safe, reliable and customer-focused maintenance programmes.

About The Role

As Regional Remedial Planning Lead, you will take ownership of the regional remedial planning process, translating asset registers, statutory requirements, contractual frequencies and customer priorities into achievable annual, monthly and weekly maintenance plans.

Key Responsibilities

• Lead the regional planning team, allocating workloads, setting priorities, monitoring performance and providing coaching, feedback and development to maintain a high-performing and resilient service.
• Own the integrated regional remedial plan, translating asset data, maintenance frequencies, statutory and contractual requirements into deliverable annual, monthly and weekly schedules.
• Coordinate the complete remedial planning lifecycle, from data validation and work-order generation through labour, subcontractor, material, access and permit readiness to delivery, evidence capture and compliant closure.
• Monitor KPIs, statutory compliance, backlog, overdue tasks, capacity and data quality, identifying risks early and coordinating recovery plans, mitigations and appropriate escalation.
• Work collaboratively with Engineering, Operations, Commercial, Procurement, suppliers and customers to align resources and communicate maintenance plans, dependencies and risks while driving continuous improvement.

What You’ll Bring

Essential

• Relevant experience in remedial planning, maintenance scheduling or operational coordination within Facilities Management, engineering services or another complex service environment.
• Previous experience leading or supervising a team, including workload allocation, coaching, objective setting, performance management and colleague development.
• Strong knowledge of the end-to-end remedial lifecycle, including asset data, work-order management, statutory maintenance, resources, materials, subcontractors, permits, access, evidence and compliant closure.
• Experience using CAFM, ERP, scheduling or reporting systems, alongside strong Microsoft 365 and Excel capability, to manage maintenance records and performance information.
• Strong analytical, organisational and stakeholder-management skills, with experience monitoring KPIs, compliance, backlog and service levels and converting data into clear actions and improvement plans.

Desirable

• Experience working within outsourced Facilities Management, customer contracts or compliance-led maintenance environments.
• Relevant qualification in Engineering, Facilities Management, Maintenance or Operations Management, or equivalent experience.
• Training or certification in maintenance planning, scheduling, asset management, continuous improvement, Health & Safety or contract management.
• Power BI or equivalent reporting and data-visualisation experience.
• Evidence of continued professional development relevant to engineering services, maintenance planning, compliance or operational delivery.

What We're Looking For

We're Looking For Someone Who Is

• A confident and inclusive leader who can set clear expectations, develop colleagues and create an accountable and collaborative team environment.
• Highly organised and capable of balancing team capacity, recurring planning cycles, changing operational demands and urgent compliance requirements.
• Analytical and detail-focused, with excellent data governance and the ability to maintain accurate, traceable and audit-ready maintenance records.
• A strong communicator who can influence and constructively challenge engineering, operational, commercial, supply-chain and customer stakeholders.
• Proactive and improvement-focused, with sound commercial judgement and the ability to balance safety, compliance, asset reliability, customer outcomes and cost.

Health, Safety & Compliance

• Embed Health & Safety into remedial planning, ensuring workloads and schedules allow for safe systems of work, statutory compliance, competent resources and appropriate supervision.
• Ensure planning readiness by considering RAMS, permits, isolations, access requirements, asset information, specialist support and site or customer approvals before maintenance is scheduled.
• Identify and escalation safety-critical blockers including competence gaps, access failures, overdue statutory maintenance and missing controls, ensuring risks have clear ownership and mitigation plans.
• Maintain visibility of safety-related dependencies, deferrals and decisions through maintenance plans, compliance reporting and governance processes.
• Support continuous improvement by applying lessons from hazards, incidents, missed maintenance, asset failures and repeat issues to future planning activities.

What’s in It for You?

• The opportunity to lead and develop a regional planning team within one of the UK's leading Facilities Management organisations.
• A key role influencing remedial performance, statutory compliance and maintenance delivery across a regional portfolio.
• Exposure to Engineering, Operations, Commercial, Procurement and Supply Chain functions.
• Opportunities to develop your leadership, maintenance planning, asset management and reporting expertise.
• A collaborative environment where your ideas and improvements can directly influence service performance and customer outcomes.

There's a place for you at Mitie, join us today!

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?