Team Leader

North Northamptonshire Council; Barton Seagrave; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Benefits Scheme

Wellbeing support

HMRC travel rates

Employee Network Groups

Job summary

North Northamptonshire Council is seeking an experienced supervisor to lead daily operations within social care/community services, ensuring a safe, supportive environment for customers and a high standard of service delivery.

You will supervise staff, develop their skills, oversee care planning and goal-setting reviews, maintain accurate records, manage budgets, and drive service improvements while upholding equality, safeguarding and health and safety best practices.

Qualifications

• Experience leading or supervising teams in social care or community services.
• Strong leadership, organisational and communication skills.
• Commitment to delivering high-quality, customer-focused services.
• Experience with goal setting, care planning and service improvement.
• Understands needs, rights and aspirations of people with reablement needs.
• Able to manage competing priorities while maintaining high standards.
• Knowledge of equality, diversity, safeguarding, and health and safety practices.

Responsibilities

• Lead and manage the daily operation of services, ensuring a safe and supportive environment for customers.
• Supervise, support, and develop a team of staff through induction, training, performance management, and continuous professional development.
• Oversee the assessment, planning, delivery, and review of individual goal setting plans.
• Ensure accurate record keeping and compliance with relevant policies and procedures.
• Monitor budgets and contribute to resource planning and service development.
• Promote customer involvement, advocacy, and person-centred approaches.
• Support the strategic development of services to meet the diverse needs of local communities.
• Champion equality, inclusion, health and safety, and best practice across the service.

Skills

Leadership

Team supervision

Communication

Organisational skills

Customer-focused

Job description

Responsibilities

• Lead and manage the daily operation of services, ensuring a safe and supportive environment for customers.
• Supervise, support, and develop a team of staff through induction, training, performance management, and continuous professional development.
• Oversee the assessment, planning, delivery, and review of individual goal setting plans.
• Ensure accurate record keeping and compliance with relevant policies and procedures.
• Monitor budgets and contribute to resource planning and service development.
• Promote customer involvement, advocacy, and person-centred approaches.
• Support the strategic development of services to meet the diverse needs of local communities.
• Champion equality, inclusion, health and safety, and best practice across the service., Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:

Customer-focused Respectful Efficient Supportive Trustworthy Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.

We are looking for someone who:

• Has experience leading or supervising teams within social care, community services, or a related environment.
• Demonstrates strong leadership, organisational, and communication skills.
• Is committed to delivering high-quality, customer-focused services.
• Has experience of goal setting/care planning, staff development, and service improvement.
• Understands the needs, rights, and aspirations of people with reablement needs.
• Can effectively manage competing priorities while maintaining high standards of service delivery.
• Has knowledge of equality, diversity, safeguarding, and health and safety practices.

We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.

Here at North Northamptonshire Council, we're transforming for the better, using all our creativity and imagination to create the best life for our local people.

Why choose us? We offer a vibrant working environment with:

• a competitive salary
• a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection.
• lots of opportunities to develop your skills, knowledge and potential in a large unitary council
• generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
• hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work-life balance.