Team leader

TN United Kingdom; Amesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a Team Leader (Barista Maestro) to inspire and lead a dynamic team. This role involves not only serving exceptional coffee but also fostering a culture of teamwork and customer service excellence. You will be at the forefront of daily operations, ensuring high standards and engaging with customers to create memorable experiences. With a commitment to employee well-being, the company offers fantastic perks, including discounts, retirement plans, and opportunities for personal growth. If you have a passion for coffee and a knack for leadership, this is your chance to shine.

Benefits

Free handmade drinks during shifts

50% discount on food and bottled drinks

Costa Coffee Retirement Plan

Life Insurance & Income Protection

Cycle to Work Scheme

Share Incentive Plan

Discounted shoe purchase scheme

Savings on gym memberships

Feel Good discounts platform

Qualifications

• Experience in team leadership within a dynamic environment.
• Passion for coffee and delivering excellent customer experiences.

Responsibilities

• Lead shifts to support colleagues in delivering excellent customer experiences.
• Train and accredit new Baristas while maximizing sales.

Skills

Team Leadership

Customer Service

Sales Maximization

Reliability

Flexibility

Job description

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Team leader

Costa Amesbury Mid Summer Place DT, Mid Summer Place, Amesbury, Wiltshire, United Kingdom Req #71415 28 June 2024

Team Leader (Barista Maestro) - Amesbury DT - 24 hrs per week £12.33 Ph

Permanent Contract

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers. If you’re an aspiring Store Manager ready to head up a team, this could be the perfect role for you.

A bit about the role

Starting pay of £12.33 – 13.33 per hour, rising with training to £12.83-13.83 (dependent on store location)

As a Barista Maestro, you’ll have your first taste of leadership responsibility, accountability, and autonomy. You’ll get involved with day-to-day operations, stock maintenance, health & safety, store marketing, and other engaging activities. Every day, you’ll be dedicated to creating uplifting experiences for our customers and inspiring your team to prioritize customer service.

What’s involved?

1. Taking the lead on shifts to support your colleagues in delivering excellent experiences
2. Maximizing sales by leveraging people's talents and positioning
3. Training and accrediting new Baristas
4. Getting familiar with new recipes and ranges, and sharing the exciting news with the team
5. Driving high standards every time, whether through the quality of an espresso or monthly coffee excellence scores

A bit about you

A passion for coffee and people is just the start. What else makes a great Barista Maestro?

1. Reliability in opening and closing the store safely and on time
2. Team leadership experience in a dynamic environment
3. Desire to share responsibility
4. A love for transforming knowledge into innovative ideas to help your store succeed
5. Willingness to learn, be bold, brave, and action-oriented
6. Flexible approach and a can-do attitude, as each day offers new challenges

What we can offer

We’re proud of our team’s contributions and want you to feel valued with great perks and benefits:

• Free handmade drinks during shifts plus 50% discount on food and bottled drinks
• Costa Coffee Retirement Plan with matching contributions
• Life Insurance & Income Protection Cover (if you join our pension scheme)
• Costa Discount App – 50% off food & drinks in Costa stores when not working
• Cycle to Work Scheme for savings on bikes and accessories
• Share Incentive Plan – opportunity to become a Coca-Cola shareholder
• Salary Sacrifice Pension Scheme with up to 10% matched contributions
• Shoes for Crews – discounted shoe purchase scheme
• Savings on gym memberships & fitness accessories
• Feel Good discounts platform and app for cashback and savings at various retailers

Additionally, you’ll participate in fundraising for our Costa Foundation, supporting children in coffee-growing communities to access quality education.

A bit about us

Our core values are Passion, Warmth, Trust, and Courage. We are the No. 1 coffee brand in the UK for 14 consecutive years. Join a genuine, passionate, and warm team that shares a love for coffee and a commitment to delivering exceptional experiences.

We foster a culture of diversity, inclusivity, and support for taking risks and learning. Be yourself at Costa.

Other details

• Job Function (REQUIRED FIELD): Retail Operations - Team Leader
• Pay Type: Hourly
• Employment Indicator: Permanent
• Location: Costa Amesbury Mid Summer Place DT, Mid Summer Place, Amesbury, Wiltshire, United Kingdom