Team Lead-Retail- Full Time

Roots; Scarborough; On-site; GBP 23,000 - 27,000; Full time

Job summary

Roots is looking for a Team Lead to bridge the leadership team and sales associates, supporting store operations and driving daily performance. The role reports to the Store Manager and involves supervising the store and assisting the Assistant Managers when needed.

Ideal candidates will have 1+ years in retail apparel, with a focus on delivering exceptional customer service and a strong work ethic. The position requires flexible weekend and closing shifts to support store hours.

Qualifications

• 1+ years related experience in a retail apparel environment.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated.
• Available for varied weekly shifts, including weekends, closing and holidays.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans and ensure effective store operations.
• Contribute ideas to leadership to increase productivity and improve operations.
• Assist in onboarding and trainings for new associates.
• Coach associates on customer service and provide feedback.
• Assist in resolving customer service matters and escalate where needed.
• Oversee and delegate tasks to maximize store efficiency.
• Communicate performance feedback to management and ensure compliance with policies.
• Ensure scheduled breaks and meals are taken by the team.
• Openly communicate on the sales floor.
• Perform opening/closing procedures and inventory duties as directed.

Skills

Retail leadership

POS management

Customer service

Team coordination

Banking procedures

Tools

POS System

Job description

Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community. Inspired by the great outdoors, we create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. At Roots, we believe in fostering a culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our journey!

WHAT WE'RE LOOKING FOR?

We are currently hiring for a Team Lead. The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience to customers and employees.

• 1 + years related experience in a retail apparel environment, luxury retail experience is a plus;
• Proven ability to successfully lead a sales team; viewed as a leader among peers;
• Proven experience with POS management, daily banking procedures, and submitting timely reports;
• Strong organization, and problem solving skills;
• Passion for upholding an exceptional customer experience;
• Collaborate with others, yet be self-motivated;
• Available for varied weekly shifts, including weekends, closing and holidays.

THE IMPACT YOU'LL HAVE

This is an opportunity to shape our company’s future by:

• Demonstrate a customer obsessed selling culture and build brand loyalty through excellent product knowledge;
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities;
• Contributes ideas and solutions to the leadership team that results in increased productivity and improved operations of the store;
• Assist store management in conducting new associate onboarding and trainings;
• Coaches associates on customer service fundamentals and provides positive feedback;
• Assists in resolving customer service matters;
• Oversees and delegates tasks to team to best maximize efficiency of store operations;
• Communicates individual and/or team performance feedback to store management;
• Ensure team receives scheduled breaks and/or meal periods;
• Creates an open outward communication on the sales floor;
• Ensure adherence to all company policies, procedures and guidelines;
• Perform opening and closing procedures, and any inventory duties as directed.

WHY JOIN ROOTS?

Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to 'spread their roots'.

We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.

Please note: Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process. These tools may be used to help review applications, assess qualifications, and support interview documentation. All hiring decisions are reviewed and made by our Talent team and key leaders involved in the recruitment process.

The posted salary range is intended to reflect the competitive market value of this role and is provided to support transparency in our hiring process. Final compensation will be determined based on a variety of factors, including but not limited to internal equity, relevant skills, demonstrated knowledge, experience, and overall fit for the position.