Team Lead

Christie Insurance; High Wycombe; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Yearly bonus

Flexible working

25 days annual leave

Holiday carryover & Christmas leave

Income protection

Life assurance

Wellbeing support via Plumm

Cycle to work

Friend referral bonus

Enhanced family leave

Eyecare vouchers

Job summary

Christie Insurance is seeking a Team Leader in Renewals to guide our clients in protecting business assets and liabilities. You will review current coverage, assess risk changes, and negotiate with insurers to secure cost-effective policies for the upcoming year. You’ll also be assigned your own book of clients.

You will lead a high-performing renewals team, build strong client relationships, and drive cross-sell opportunities while maintaining a client-led approach across the SME sector.

Qualifications

• Experience leading renewals in commercial insurance settings.
• Ability to manage an existing book of business.
• Knowledge of insurance fundamentals and marketplace operations.

Responsibilities

• Research and communicate renewal information to clients.
• Advise on policy cover, terms and conditions; coordinate with claims.
• Respond promptly to client queries and document communications.
• Identify up-sell and cross-sell opportunities.
• Learn and retain detailed product knowledge.
• Develop and maintain client, insurer and internal relationships.
• Collaborate with internal teams to deliver excellent service.

Skills

Team leadership

Renewals

Commercial insurance

SME experience

Relationship building

Analytical skills

CII progress

Education

CII/DIP Certification

Tools

Policy systems

CRM

Job description

About us

Christie Insurance is a forward-thinking Insurance Brokerage and proud member of a Christie Group plc delivering specialist sector expertise and trusted, personalised support to clients across the UK. In partnership with Christie & Co and Christie Finance, we offer a truly integrated solution facilitating business sales, securing tailored funding, and providing insurance services that safeguard our clients’ futures. Our team is driven, ambitious, and passionate about delivering results. We thrive on building lasting relationships and turning renewal conversations into strategic growth opportunities. Christie Insurance is more than just a workplace, it’s a launchpad for your career.

Here, your voice matters. We foster a collaborative environment where ideas are welcomed, and you can actively shape the direction and success of the business. As an independent brokerage, we offer unmatched access to professionals across our sectors, empowering you to make a real impact while building a rewarding career. You'll be part of a growing team of experienced brokers committed to excellence in business and life insurance. We’ll support your development every step of the way including helping you achieve CII qualifications.

We are looking to recruit a new member to support our strategic growth plans. If you're ready to join a high-performing team that values expertise, autonomy, and ambition, Christie Insurance is the place to make your mark.

The Role

We are looking for a team leader in our renewals team to advise our clients on the protection of their businesses assets and liabilities. You will support our clients by reviewing current coverage and assessing any changes to a businesses risk as well as negotiating with our panel of insurers ensuring you are providing the appropriate and cost-effective policy for the upcoming year. When joining, you will be assigned your own book.

Responsibilities

In this role you will:

• Research and communicate up to date policy renewal information ensuring all clients receive the most appropriate advice and service relating to their insurance needs
• Advise clients on the policy cover, terms and conditions, working with our claims department to ensure that the client understands the effect of breach of onerous conditions or requirements
• Respond promptly to client queries and ensure that all communications with customers and/or insurers, or other relevant business contacts are accurately recorded
• Identify and respond to all up-sell and cross-sell opportunities
• Learn and retain detailed product knowledge
• Develop and maintain strong, lasting relationships with clients, insurers and internal stakeholders
• Work closely with internal support teams to deliver excellent service

What we are looking for

The suitable candidate for this role would bring:

• Demonstratable experience as an Team leader/ Account Executive in Renewals specifically within a commercial insurance setting or the SME (Small and Medium Enterprise) sector
• A well-founded understanding of the fundamentals of Insurance and its legal context and operation of the Insurance marketplace
• A proven track record of maintaining an existing book of business.
• A strong understanding of current and upcoming commercial insurance coverage
• Highly professional with an engaging and friendly manner maintaining a client-led approach
• Strong relationship building, influencing and team building skills
• Ability to use software for statistical analysis and predictive modelling
• Have a CII/ DIP Certification or be working towards one

What we can offer you

• Yearly bonus based on insurance renewal target
• Flexible working
• 25 days of annual leave plus bank holidays
• Holiday carryover & additional Christmas leave
• Income protection if you fall unwell
• Life assurance
• Employee wellbeing assistance via Plumm
• Cycle to work scheme
• “Recommend a Friend” employee referral bonus
• Enhanced family friendly leave
• Eyecare vouchers