Team Lead

OptiRank; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join our Weighing (South) team as a Team Lead at a leading company specializing in precision instruments. You will lead a team dedicated to customer satisfaction and operational excellence, ensuring service delivery meets standards. This role offers professional growth, work-life balance, and comprehensive employee benefits.

Benefits

International career development opportunities

Enhanced family-friendly policies

BUPA healthcare

Employee Assistance Program

25 holidays plus Bank Holidays

Trustee-based pension scheme

4x life assurance

Qualifications

• Proven experience supervising a team of service personnel.
• Strong leadership and team management skills.
• Technical competence with laboratory and industrial weighing products.

Responsibilities

• Provide support to technicians for service delivery.
• Deputise for the Service Manager as required.
• Manage escalations and enhance customer satisfaction.

Skills

Leadership

Team Management

Technical Competence

Job description

Our Opening and Your Responsibilities

Join our Weighing (South) team as a Team Lead , where you will provide both proactive and reactive support to technicians to ensure service delivery meets contracted SLAs and exceeds customer expectations. You will be responsible for leading the team to achieve operational excellence at the lowest possible cost while maximizing revenue opportunities. This role is ideal for a motivated leader passionate about driving performance and delivering outstanding customer service in a collaborative environment.

• Proactively provide technical and operational support to Technicians and the service back office to ensure smooth service delivery.
• Deputise for the Service Manager - Analytical and Weighing, and the Weighing Team Leader (South), as required.
• Manage escalations effectively to achieve prompt and satisfactory resolutions, enhancing customer satisfaction.
• Support the Service Manager - Analytical and Weighing in maximizing chargeable opportunities and overseeing regional service management.
• Deliver or organize technician training sessions to maintain high standards of technical competency.
• Ensure compliance with all Health & Safety legislation, customer-specific site regulations, and quality systems.
• Conduct customer site surveys to advise on and provide quotes for service work.
  
  

What You Need to Succeed

• Proven experience in successful supervision of a team of field-based service personnel.
• Strong leadership and team management skills.
• Technical competence with laboratory and industrial weighing products.
  
  

Our Offer to You

• International career development opportunities
• Being part of One Team that thrive from collaboration and drives continuous improvement
• Support working families through enhanced family friendly policies and flexible working patterns.
• Encouragement to work creatively, autonomously and to measure and celebrate success
• Support with individual learning, development, and growth within the Company
• We encourage work life balance and offer 25 holidays, plus Bank Holidays, and rewards length of service by increasing your holiday entitlement to a maximum of 29 days upon predefined milestones.
• Health and Wellbeing of employees is important to us and as such all employees have BUPA healthcare, an Employee Assistance Program service and access to our wellbeing portal.
• You will join a Trustee based pension scheme and have peace of mind with 4x life assurance.
  
  

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our global workforce, which reflects the diversity in the many countries in which we operate internationally. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty which means you are unable to complete the application process online, please get in touch by email to so that we can make alternative arrangements for you. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

For those who prioritize precision, Mettler Toledo is precisely where you belong.

Job Reference #

19730

Preferred Location

Birmingham, Bristol, Leicester, London

Job Type

Full-time

Legal Entity

Mettler-Toledo Ltd.

64 Boston Road, Beaumont Leys Leicester, LE4 1AW United Kingdom

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