Motor Claims Team Leader (PI & Credit Hire)

Aston Charles; Leicester; Remote; GBP 40,000 - 50,000; Full time

Job summary

Aston Charles, a leading Insurtech, seeks a Motor Claims Team Leader to manage a remote team of Motor Claims Handlers. This role involves technical management of cases and fostering a supportive team environment. With an attractive salary and opportunities for progression, this is a chance to thrive in a rapidly evolving sector.

Benefits

Support towards professional qualifications

Top of the range Apple MacBook with additional screens

Friendly and supportive team environment

Qualifications

• Experienced in managing Motor Claims Handlers.
• Ability to train, develop, and coach team members.
• Willing to adapt to various projects and assignments.

Responsibilities

• Manage a team of Motor Claims Handlers.
• Act as an escalation point for complaints.
• Ensure compliance through auditing and file checking.

Skills

Technical competence in Bodily Injury

Technical competence in Credit Hire

Managerial skills

Ability to thrive in a fast-paced environment

Job description

Job Type: Permanent Sector: General Insurance Specialism: Claims, General Management, Senior Appointments Location: Midlands & Wales Town/City: Leicester Salary range: £40, 000 - £49, 999 Salary Description: Attractive salary plus benefits Posted: 03-Jun-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122PC Job Views: 23

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brain child of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen to appoint a Motor Claims Team Leader. Here, you will be responsible for managing a team of Motor Claims Handlers, each dealing with a caseload comprising both Personal Injury and Credit Hire cases. Your managerial duties will include training, development and coaching, allocating workloads, acting as an escalation point for complaints, and file /audit checking to ensure compliance. Whilst you will not be managing your own caseload, you will be a technical referral point for the team.

It is essential that you technically-competent within both Bodily Injury and Credit Hire Motor claims. You must also have solid managerial skills, and the ability to help a friendly and supportive environment where a fully remote-based team enjoy working to shared goals and objectives. As this dynamic firm is seen as somewhat of a ‘disrupter’ in the sometimes rather staid TPA claims sector, you must also be dynamic, able to thrive in a fast-paced and constantly-evolving environment, and be willing to challenge the status quo. Equally, as this firm is growing so rapidly, you must be willing to get involved in a variety of different projects and assignments.

You will be rewarded with an attractive basic salary (Negotiable, depending on experience), together with a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit in this company. With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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