Team Advisor - Business Improvement

Bury Council; Bury; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in Bury is seeking a proactive Team Advisor Business Improvement. This role involves enhancing service delivery related to Council Tax and Housing Benefits. Ideal candidates will have strong data handling skills and a commitment to continuous improvement. The position offers flexible working and opportunities for professional development.

Benefits

A supportive and inclusive working environment

Opportunities for professional development and training

Flexible working arrangements

The chance to make a real impact in your community

Qualifications

• Demonstrable experience delivering high-quality service and performance.
• Strong data handling and system administration skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Support the maintenance and access to systems and software used across the service.
• Administer internal and external data processes including BACS, billing files, and enforcement returns.
• Assist in supplier payment processing and ensure timely and accurate reporting.
• Contribute to the council’s annual billing and mailing operations.
• Provide data and analysis for Freedom of Information requests.

Skills

Strong data handling and system administration skills

Excellent communication and interpersonal abilities

Demonstrable experience delivering high-quality service and performance

Solution-focused mindset with a commitment to continuous improvement

Ability to work independently and collaboratively in a fast-paced environment

Job description

Team Advisor Business Improvement

Location : Office based with some home working

Contract Type : Full-time / Permanent

Salary : Grade 6 salary £25,989

Closing Date : 28 November 2025

About the Role

Bury Council is seeking a proactive and detail-oriented Team Adviser Business Improvement to join our Corporate Collection and Support team. This is a fantastic opportunity to play a key role in enhancing service delivery and supporting the Council’s Let’s 2030 Strategy.

You’ll be part of a dynamic team responsible for the administration of services such as Council Tax, Housing Benefits, Business Rates, and Accounts Payable and Receivable. Your work will directly impact the efficiency, accuracy, and quality of services provided to residents, tenants, suppliers, and businesses.

Key Responsibilities

• Support the maintenance and access to systems and software used across the service.
• Administer internal and external data processes including BACS, billing files, and enforcement returns.
• Assist in supplier payment processing and ensure timely and accurate reporting.
• Contribute to the council’s annual billing and mailing operations.
• Provide data and analysis for Freedom of Information requests, statutory returns, and management information.
• Collaborate across service areas to support performance improvement and innovation.

About You

• Demonstrable experience delivering high-quality service and performance.
• Strong data handling and system administration skills.
• Excellent communication and interpersonal abilities.
• A solution-focused mindset with a commitment to continuous improvement.
• Ability to work independently and collaboratively in a fast-paced environment.

You will be based at the Council Offices at 6 Knowsley Place.

Normal hours of work are 37 hours per week based around the usual business working week.

Our Mission and Values

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles :

Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.

Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.

Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in your community.

About Bury

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.

In line with safer recruitment, please ensure that your application / CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

Please note we are unable to support with sponsorship at this time.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way.

Benefits of working for Bury Council

To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs

We support employees to work with agility, where appropriate for the post and service requirements.

We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children / care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

Next steps

Interviews will be held week commencing 1st December 2025.