Service Manager

Oxleas NHS Foundation Trust; Maypole; On-site; GBP 70,000 - 90,000; Full time

Job summary

Oxleas NHS Foundation Trust invites applications from experienced health or social care managers to join the Directorate Management team. The role targets the Adult Inpatient Services portfolio within the Acute & Crisis Mental Health Directorate serving Bexley, Bromley and Greenwich, requiring strong leadership, collaboration with clinicians, and a focus on patient safety and service quality.

Responsibilities include operational management across specialties, governance compliance, and

Qualifications

• Must have substantial management experience within the NHS.
• Experience working in mental health services in a management role with clinicians and multi-disciplinary teams.

Responsibilities

• Oversee operational management of the Adult Inpatient Services portfolio within Acute & Crisis Mental Health Directorate.
• Deliver timely, efficient governance and service management across all specialties under span of control.
• Design and implement quality improvement initiatives and achieve agreed performance targets.
• Develop strategies, operational plans and policies for service improvement in collaboration with Directorate and Corporate colleagues.

Skills

NHS management

Leadership

Change management

Multidisciplinary teams

Education

NHS management qualification

Job description

We're looking for a talented and experienced health or social care manager to join our Directorate Management team. The Acute & Crisis Mental Health Directorate oversees the Patient Flow Pathway, Inpatient Units, and Crisis Care Pathways for adults over 18 years old across the boroughs of Bexley, Bromley and Greenwich. This role is specific to the management of Adult Inpatient Services portfolio. We seek candidates who are self-motivated, enthusiastic and thorough, who appreciate the value of team working with corporate, directorate and system colleagues. You will have substantial management experience within the NHS, and demonstrable experience of working in mental health services in a management role with clinicians, multi-disciplinary teams, service users and carers to deliver service improvement and the knowledge and skills required to effectively manage the portfolio in collaboration colleagues. You will have excellent leadership skills and a history of delivering change projects and expressing the impact and benefits to the trust, to staff and to service users alongside experience of effective engagement of other agencies and services where required . The post holder has responsibility for the operational management of their portfolio within the Acute and Crisis Directorate. They will provide timely, efficient, and effective operational service management for all specialties, within their span of control, in the Directorate.

• Specific objectives for successful performance in this role will be agreed with the Associate Director and reviewed regularly
• As the primary priority, ensure patient safety and excellent service quality across the Directorate
• Ensure governance arrangements within teams are implemented in line with Trust Policy
• Work with Directorate colleagues to design and implement quality improvement initiatives in the span of control, Deliver agreed performance targets within span of control and develop appropriate strategies and operational plans and policies for service improvement.
• Support the Trusts strategy by developing and implementing changes to operational practices to ensure the Trusts strategic objectives are delivered within the Directorate.
• Work with Directorate and Corporate colleagues, to develop the management information requirements necessary for the effective management of the Directorate.
• Deputise for the Associate Director when required, including external meetings.
• Fully understand the local and wider health economy, organisational and political environment and priorities in which services operate.
• Identify and exploit new business and service development opportunities, with the aim of maximising income streams, and managing service area costs in relation to levels of available income.
• Work to the delegated level of autonomy for the seniority of the post and within Trust management policies, demonstrating sustained Directorate management capability and excellent levels of individual performance.
• Ensure processes and performance monitoring are in place for the delivery of timely high-quality investigation and learning in respect of incidents, complaints and compliments
• Understand the implications of clinical & organisational developments in the service, and of changes in the operational environment, and to lead the required changes and developments within a joint service framework.
• Maintain knowledge of best practice in health and social care services

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England.

In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent.

We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs.

We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London.

We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values