Team Administrator

Gloucestershire Health and Care NHS Foundation Trust; Stroud; On-site; GBP 22,000 - 25,000; Full time

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a Full Time Team Administrator for the Stroud Crisis Team based at Weavers Croft, Stroud. The role is to provide a full admin service, including diary management, referrals processing and secretarial support for clinicians and the Crisis Consultant.

You will use RiO and other systems (E-Roster, ESR, Centros Integra) with training offered. A professional, confidential approach and excellent customer care are essential in this busy

Qualifications

• Competent working knowledge of all Microsoft Office packages.
• Experience taking minutes at team meetings.
• Proven ability to perform administration tasks accurately.

Responsibilities

• Take minutes at team meetings and input into RiO/other systems.
• Process referrals and provide admin support to Team Manager and Clinicians.
• Type up letters for the Crisis Consultant and arrange appointments.
• Support auditing and monitoring tasks for team compliance.

Skills

Microsoft Office

Minute taking

Administrative tasks

Customer service

Confidentiality

Tools

RiO

E-Roster

ESR

Centros Integra

Job description

*Internal applicants who wish to be considered for a secondment opportunity should discuss with their line manager the suitability of a possible secondment*

This is an exciting and varied opportunity to join our Inpatient Mental Health and Urgent care Admin Team at Weavers Croft, Stroud, as a Full Time Team Administrator for the Stroud Crisis Team.

If you have a can do' attitude, and enjoy building good working relationships, we welcome your application.

The post holder must possess a competent working knowledge of all Microsoft Office packages.

The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion typing up letters for the Crisis Consultant and making appointments for them and the Team. You will also be asked to support with some auditing and monitoring tasks for Team compliance's.

You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E-Roster, ESR and Centros Integra, training will be offered.

You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Working for the Stroud Crisis Team, ensuring delivery of a full professional administration service providing assistance with administration and data .

To undertake typing, inputting onto a database and administrative work.

To project the professional image of the business through demonstrating excellent customer care and confidentiality in all activities.

Occasional typing up letters for the Crisis Consultant and making appointments for them and the Team.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

To provide a full and comprehensive administration / secretarial service.

To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, propose changes to working practices to maximise efficiency / effectiveness of role.

To produce copy and / or audio typing of correspondence, reports, presentations and spreadsheets, ensuring all documents are accurate and produced to a high standard.

To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard.

To handle all correspondence, including opening, redirecting, distribution and drafting replies to all mail.

At times be responsible, in the Manager's absence, for opening, actioning and responding to emails and other correspondence

To be responsible for day-to-day diary management, arranging and co-ordinating meetings and to resolve conflicting diary appointments