team administrator

Cheshire & Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 20,000 - 25,000; Part time

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust is seeking a part-time team administrator for the Complex Needs Service West. The role supports clinicians by handling electronic records, correspondence, minute taking, and diary management with a compassionate, organised approach.

The post offers monthly supervision, a supportive team, and a Guaranteed Interview scheme for armed forces applicants. Training is provided via Prepare to Care induction and ongoing development opportunities.

Qualifications

• Evidence of good typing skills e.g. RSA III/NVQ Level III in an admin related subject or equivalent.
• Knowledge and understanding of confidentiality.
• Audio typing skills.
• Minute/note taking experience, Essential criteria.
• Experience of providing secretarial/administrative duties.
• Experience of working in a health environment.
• Experience of working as a member of a team in an office environment.
• Experience of general finance systems.
• Experience of processes and procedures within this service area.
• Experience of supporting the organisation of seminars, conferences, workshops etc.
• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency).

Responsibilities

• Electronic filing and updating electronic patient records.
• Monitoring the service email inbox and responding to emails.
• Sending out and receiving letters.
• Taking meeting minutes.
• Dictation.
• Organising appointments and utilising Excel spreadsheets.
• Using the printer/scanner.

Skills

Typing skills

Confidentiality

Teamwork

Education

RSA III/NVQ III in admin

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for a new team administrator role to join the existing team in CWP Complex Needs Service West The successful candidate will provide a high quality supportive role to clients who may have a diagnosis of Personality Disorder. In Complex Needs West, we consider our admin team key to the ability of our clinicians to support our patients. They are a valued part of our structure. You will receive monthly high quality supervision to support people in their role and career aspirations. We try very hard to understand the difficulties and pressures working for an admin team within a complex clinical area supporting people with complex needs. We also offer a monthly business meeting as an arena to discuss with our team anything that will improve our service . Within the team you will be working alongside people who will support you in your role and a group of friendly clinicians who have lots of experience working with this group of patients. The successful candidate will bring an organised and compassionate approach to their working life.

This post is part time 36 hours per week. The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this. The role will also involve administrative duties such as electronic filing and updating electronic patient records, monitoring the service email inbox, responding to emails, sending out and receiving letters, taking meeting minutes, dictation, organising appointments and utilising excel spreadsheets, using the printer/scanner.

The main attributes we will be looking for in a candidate will be an ability to be welcoming to service users, and to handle often distressed and distressing conversations with service users and families. We are looking for someone who is organised and trustworthy who is able to underpin the work of our clinicians. Gathering information from phone calls or emails and passing it on in a reliable prompt way. A person who can be trusted to work as the link between clinician and patient through letters and phone calls.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers. Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services. All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role. Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

• Evidence of good typing skills e.g. RSA III/NVQ Level III in an admin related subject or equivalent
• Desirable criteria
• ECDL, Working knowledge of software programmes e.g. Microsoft office applications
• Knowledge and understanding of confidentiality
• Desirable criteria
• Audio typing skills
• Minute/note taking experience, Essential criteria
• Experience of providing secretarial/administrative duties
• Desirable criteria
• Experience of working in a health environment
• Experience of working as a member of a team in an office environment
• Experience of general finance systems
• Experience of processes and procedures within this service area
• Experience of supporting the organisation of seminars, conferences, workshops etc., Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)
• Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.