Patient Assistant

Cheshire and Wirral Partnership NHS Foundation Trust; Ellesmere Port; Hybrid; GBP 25,000 - 26,000; Part time

Job summary

Cheshire and Wirral Partnership NHS Foundation Trust in Ellesmere Port is recruiting a Patient Assistant (Band 2) on a part-time, permanent basis, 16.5 hours per week. The role is based at Westminster Surgery, with duties on reception, clerical work and support for GPs, clinicians and service users across our surgeries.

You’ll join a friendly Administration/Reception team, receive up to 3 weeks of induction, and work flexibly in line with practice needs. The Trust values caring and inclusion.

Qualifications

• Knowledge of Microsoft Office and data protection practices.
• Typing experience and telephone/face-to-face public contact.
• Administration experience or equivalent qualification.

Responsibilities

• Working on reception, clerical and administration duties.
• Support GPs, clinicians and service users within the surgery.

Skills

MS Office

Data Protection Act

Typing experience

Dealing with the public (phone/face-to

Education

NVQ Level 2 Business and Administration

Job description

Main area Patient Assistant Grade Band 2 Contract Permanent Hours Part time - 16.5 hours per week (Hours will ideally be worked on Mon, Tues & Wed each week) Job ref 373-NBH0917-A RR

Site Westminster Surgery Town Ellesmere Port Salary £25,272 per annum pro rata Salary period Yearly Closing 06/10/2026 23:59

Job overview

We are looking to recruit a Patient Assistant. The post holder will join our friendly Administration/Reception Team to work at Westminster Surgery and support our other two GP practices, Old Hall Surgery & Willaston Surgery.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.

This role is a permanent part time role of 16.5 hours per week.

Main duties of the job

Duties will include working on reception, clerical and administration duties and supporting GPs, Clinicians and Service Users within our surgery.

Please see Job description for further details.

Working for our organisation

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.

At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.

Person specification

Qualifications

• NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Knowledge and Expertise

• Knowledge and use of Microsoft Office
• Knowledge and understanding Data Protection Act

Experience

• Typing experience
• Experience of dealing with the public on the telephone and face to face

Trust Values

• Demonstrate alignment with Trust Values (6 C’s: Commitment, Communication, Care, Courage, Compassion, Competency)

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Giving you time to care, space to think and opportunity to grow

We are Cheshire and Wirral Partnership NHS Foundation Trust (CWP). We provide health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. We also provide specialist services for the North West as a whole.

Our services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who access our services, their carers and families. The Trust has over 14,500 members and employs more than 4,000 staff across 62 sites, serving a population of over one million people and highly specialist services for two million people.

We offer career opportunities to staff across a range of professions, including:

• Allied health professions - including occupational therapy, physiotherapy, podiatry, and speech and language therapy
• Medical - including psychiatry and general practice
• Pharmacy
• Clinical support roles
• Estates and facilities
• Support services roles - including HR, communications, ICT,finance and more

At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.

With vacancies across a range of professions, wherever you’re at in your career journey, you’ll find something to suit you. So why not join our team today?

Cheshire and Wirral Partnership NHS FT 654 subscribers