Tea Mixologist & Customer Experience Hero

Bird & Blend Tea Co.; Glasgow; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

Sunday Times Best Places To Work 2024

Friendly and supportive team culture

Company pension scheme

25 days holiday plus bank holidays

Birthday off

Health and life insurance

Health Cash Plan

Life Happens Leave

Monthly tea allowance and staff-discc

Employee Assistance Programme

Bike to work scheme

Paid volunteer days

Dog-friendly office

Flexible working policies

Job summary

Bird & Blend Tea Co. is seeking a friendly Tea Mixologist for a part-time, temporary role in Glasgow. You’ll create engaging customer experiences, sample teas, and help with stock and events in-store.

The role suits someone who loves tea, thrives on customer interaction and can cover flexible weekend and evening shifts. Join a growing, award-winning tea company that values sustainability and community. You will become a friendly face, sharing knowledge about our blends and helping customers

Qualifications

• Experience in customer-facing roles in retail or hospitality is a plus.
• Owns and communicates brand values with enthusiasm.
• Able to build rapport and connect confidently with customers.

Responsibilities

• Passion for Sales: sell products and reach store sales targets.
• Till Transactions: handle transactions smoothly and accurately.
• Store Procedures: follow delivery, stocktakes and replenishment, keep stockroom tidy.
• Health & Safety: maintain a safe, tidy work environment.
• Sustainability: support sustainability goals and ethics.
• Team Support: work with store management and teammates.
• Product Expertise: know Bird & Blend products, drinks and ethics.
• Customer Interaction: greet customers with samples and warmth.
• Customer Happiness: ensure memorable shopping experiences.
• Events: assist with store events and occasional evenings.
• Sampling: engage with customers in and outside the store at events.

Skills

Customer service

Brand ambassador

Product enthusiasm

Communication skills

Empathy

Approaching people

Flexible availability

Teamwork

Professionalism

Job description

Bird & Blend Tea Co. is seeking a friendly Tea Mixologist for a part-time, temporary role in Glasgow. You’ll create engaging customer experiences, sample teas, and help with stock and events in-store.

The role suits someone who loves tea, thrives on customer interaction and can cover flexible weekend and evening shifts. Join a growing, award-winning tea company that values sustainability and community. You will become a friendly face, sharing knowledge about our blends and helping customers