Taxi Fleet Account Handler

Brown & Brown; Sefton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking to expand its team to support continued growth and client retention. This role is crucial for assisting clients with their insurance needs, ensuring documentation accuracy, and fostering strong relationships with both clients and insurers. The company offers a fantastic team environment, career prospects, and full support for professional qualifications. If you have strong communication skills and a passion for client service, this is an exciting opportunity to join a growing business committed to developing its staff.

Benefits

Holiday

Pension

Professional Qualification Support

Qualifications

• Good understanding of insurance preferred but not essential.
• Strong communication and relationship management skills required.

Responsibilities

• Assist clients with mid-term adjustments and documentation queries.
• Build strong relationships with clients and insurers.
• Liaise with internal and external stakeholders.

Skills

Communication Skills

Negotiation Skills

Relationship Management

IT Skills

Attention to Detail

Job description

We're expanding our team at InsureTaxi Fleet to ensure we continue providing an outstanding service to our clients. The team in Southport have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow.

Our growth and retention rates are fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region.

The day-to-day:

• Assisting clients with mid-term adjustments, documentation queries, processing and claims reviews.
• Working closely with the account executives on larger cases
• Building strong relationships with clients and insurers to maximise retention levels
• Ensuring documentation and systems are accurate
• Working in a compliant and timely manner on all cases.
• Liaising with both internal and external stakeholders

What's on offer?

• A fantastic team environment within a business that are growing year on year and some excellent career prospects
• A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff
• Full support for professional qualifications.

Your experience:

• You'll ideally have a good understanding of insurance or come from an insurance background. However this is not essential as full training will be provided.
• Your skill set should include strong communication (both written and verbal), negotiation, relationship management, IT and influencing skills coupled with an eye for detail.
• You should also be comfortable in dealing with customer enquiries via phone, and email.