Target Operating Model (TOM) Lead – Finance Transformation (2 year FTC)

The Crown Estate; Greater London; On-site; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Pension

Flexible working

Family policies

Private healthcare

Life and critical illness cover

28 days holiday

Job summary

The Crown Estate is seeking a Target Operating Model Lead to design and implement a new Finance TOM, shaping future operating models and governance structures. You will partner with a third-party consultant, HR and Finance leaders to deliver a sustainable, technology-enabled organisation.

Leading the TOM workstream, you will drive future-state structures, capability frameworks and transition plans, ensuring effective adoption and continuous improvement across the finance function.

Qualifications

• Significant experience designing and implementing Target Operating Models within Finance or other complex corporate functions.
• Great understanding of organisational design principles, including operating structures, role design, spans and layers, capability frameworks and accountability models.
• Proven experience managing consulting partners and driving high-quality delivery outcomes.
• Experience leading large-scale organisational transformation, people transition or redesign programmes.
• Excellent knowledge of Finance operating models, processes and future digital Finance capabilities.
• Experience developing service delivery frameworks, governance models and performance management structures.
• Great stakeholder management skills with the ability to influence senior leaders and build alignment across diverse groups.
• Ability to navigate ambiguity and create clarity in fast-paced transformation environments.
• Excellent analytical, problem-solving and decision-making skills.

Responsibilities

• Leading the Target Operating Model workstream and acting as the primary counterpart to external consulting partners.
• Challenging and shaping organisational design proposals to ensure alignment with Finance Transformation objectives.
• Driving the development of future-state organisational structures, role profiles, capability frameworks and accountability models.
• Identifying capability gaps and partnering with HR to create skills, learning and workforce development strategies.
• Ensuring Finance is equipped with the capabilities required for a modern, technology-enabled future, including automation, analytics and business partnering.
• Developing and executing transition plans to move from the current operating model to the future-state organisation.
• Supporting organisational change activities, consultation processes and people transition programmes.
• Designing service delivery frameworks, shared service models, centres of excellence and ways of working where appropriate.
• Establishing governance structures, decision-making forums, accountability frameworks and performance management approaches.
• Defining KPIs, service measures and reporting frameworks to monitor success and drive continuous improvement.
• Managing stakeholder engagement across Finance, HR, Technology and the wider business.
• Preparing recommendations, insights and decision papers for programme boards, steering committees and senior leadership teams.

Skills

TOM design

Finance transformation

Stakeholder management

Leading consulting partners

Organisational design

Change management

Digital finance

Performance management

Analytical thinking

Tools

ERP systems

Job description

Advert Closes: Friday 18th September

Are you passionate about designing future-ready Finance organisations that enable transformation and lasting business value?

Shape the Future of Finance at The Crown Estate

At The Crown Estate, our purpose is to create lasting and shared value for the nation. As part of an ambitious Finance Transformation programme, we are seeking a highly experienced Target Operating Model (TOM) Lead to design and deliver the future operating model for our Finance function.

This is a unique opportunity to influence how Finance operates in the future, ensuring our structure, capabilities, governance and service delivery models are fit for tomorrow's challenges. You will play a key role in transforming the function, driving organisational effectiveness and enabling colleagues to thrive in a modern, digitally enabled environment.

Purpose of the Role

The Target Operating Model Lead will be responsible for leading the design and implementation of a new Finance Target Operating Model.

Working closely with a third-party consulting partner, HR, Finance leaders and key stakeholders across the business, you will ensure the future model addresses current challenges, strengthens organisational capability and delivers a more effective and efficient way of working.

Following the design phase, you will lead the implementation of the approved model, overseeing people transitions, governance structures, service frameworks and performance management mechanisms to ensure successful adoption and long-term sustainability.

What You'll Be Leading

As the strategic lead for the TOM workstream, you will drive both the design and delivery of the future Finance organisation.

Key responsibilities will include:

• Leading the Target Operating Model workstream and acting as the primary counterpart to external consulting partners.
• Challenging and shaping organisational design proposals to ensure alignment with Finance Transformation objectives.
• Driving the development of future-state organisational structures, role profiles, capability frameworks and accountability models.
• Identifying capability gaps and partnering with HR to create skills, learning and workforce development strategies.
• Ensuring Finance is equipped with the capabilities required for a modern, technology-enabled future, including automation, analytics and business partnering.
• Developing and executing transition plans to move from the current operating model to the future-state organisation.
• Supporting organisational change activities, consultation processes and people transition programmes.
• Designing service delivery frameworks, shared service models, centres of excellence and ways of working where appropriate.
• Establishing governance structures, decision-making forums, accountability frameworks and performance management approaches.
• Defining KPIs, service measures and reporting frameworks to monitor success and drive continuous improvement.
• Managing stakeholder engagement across Finance, HR, Technology and the wider business.
• Preparing recommendations, insights and decision papers for programme boards, steering committees and senior leadership teams.

You will play a critical role in ensuring the new operating model not only delivers organisational efficiency but also creates an environment where people can perform at their best and successfully support the future ambitions of The Crown Estate.

What We're Looking For

We're looking for a strategic leader with experience designing and delivering large-scale Target Operating Models who can balance long-term vision with effective execution.

Essential Skills And Experience

• Significant experience designing and implementing Target Operating Models within Finance or other complex corporate functions.
• Great understanding of organisational design principles, including operating structures, role design, spans and layers, capability frameworks and accountability models.
• Proven experience managing consulting partners and driving high-quality delivery outcomes.
• Experience leading large-scale organisational transformation, people transition or redesign programmes.
• Excellent knowledge of Finance operating models, processes and future digital Finance capabilities.
• Experience developing service delivery frameworks, governance models and performance management structures.
• Great stakeholder management skills with the ability to influence senior leaders and build alignment across diverse groups.
• Ability to navigate ambiguity and create clarity in fast-paced transformation environments.
• Excellent analytical, problem-solving and decision-making skills.

Desirable Experience

• Experience working within shared service, centre of excellence or global delivery environments.
• Exposure to ERP or Finance technology transformation programmes.
• Experience in workforce planning, capability development or organisational effectiveness initiatives.
• Previous experience in management consulting, organisational design or HR transformation roles.
• Change management qualifications or experience using recognised methodologies.

Skills and Attributes

• Strategic thinker with a strong focus on delivery and outcomes.
• Confident in constructively challenging stakeholders and external partners.
• Collaborative and empathetic approach to organisational change.
• Excellent communication and storytelling skills, with the ability to articulate complex concepts clearly.
• Resilient, pragmatic and solutions-focused.
• Comfortable operating in a dynamic transformation environment and managing competing priorities.
• Passionate about building high-performing organisations that support business success.

At The Crown Estate, you'll have the opportunity to help shape the future of Finance while delivering meaningful change that creates long-term value for our people, our business and the communities we serve.

Our Offering / benefits:

As well as a competitive salary, pension and performance related bonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End, to private healthcare; life and critical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly, enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK (www.gov.uk).

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us directly, or at [e-mail]

Please note that we receive a high volume of applications, we may close this advert early. We encourage you to apply as soon as possible.

The Crown Estate is a unique business with a distinct heritage and a portfolio unlike any other.

It includes some of central London’s best places to work, shop and spend time, retail and leisure destinations across the country, and a substantial rural portfolio. As manager of the seabed and half the foreshore around England, Wales and Northern Ireland, we play a role in the UK’s world-leading offshore wind sector as well as marine aggregates, cables and pipelines. We are also responsible for the Windsor Estate, including the world-renowned Windsor Great Park.