Talent Engagement Coordinator

TN United Kingdom; Luton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Talent Engagement Coordinator to enhance the contractor experience. In this hybrid role, you will be the main point of contact for contingent workers, ensuring their needs are met with exceptional service. You will manage candidate inquiries, oversee onboarding processes, and work closely with stakeholders to improve satisfaction. Join a supportive team that values autonomy and offers clear career paths, while making a meaningful impact on the future of work. This is your opportunity to thrive in a people-centric environment that champions diversity and inclusion.

Benefits

Enhanced maternity and paternity package

Flexible benefits package

Paid birthday day off

Agile working arrangements

Access to fully funded qualifications

Qualifications

• Strong communication skills and ability to build relationships.
• Problem-solving mindset with a customer-focused approach.

Responsibilities

• Manage helpdesk for candidate enquiries and ensure timely resolution.
• Oversee onboarding and offboarding processes for candidates.

Skills

Effective Communication

Relationship Building

Problem-Solving

Customer Focused

Job description

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Talent Engagement Coordinator
Hybrid with travel to London and Luton

We are seeking a dedicated Talent Management Specialist to join our team. In this role, you will be accountable for delivering an exceptional contractor experience, including providing wellbeing counsel for our Contingent Worker Community.

You will be the first point of contact for all Contingent Worker enquiries, ensuring timely and effective responses while collaborating with colleagues and external stakeholders.

Key Responsibilities:

• Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the first point of contact for escalations and provide regular updates on query status.
• Oversee the candidate journey through onboarding and offboarding processes, support administration tasks, and assist with candidate care programs.
• Improve candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and provide monthly and quarterly customer hub management information.

About You: We are looking for someone who has effective communication skills, good at relationship building, problem-solving, and Customer focused.
Please Note: You will be required to undergo Security Clearance for the role which will be discussed at application stage.

Why should you join #TeamGuidant

At Guidant Global, we're on a mission to change our industry for the better. We believe that our people are our biggest asset and strategic advantage. We are real people, recruiting real people. That's why we encourage our people to bring their authentic selves to work, so they can feel their best every day.
At Guidant Global, we're people-centric to our core.

If you're looking for a career with purpose, autonomy and progression, join us on our journey. Together, we can shape the future of work with our A Better Way approach.

• You'll be joining a hugely welcoming and supportive team.
• We encourage our people to work in ways that truly suit them to enable them to be happy both inside and outside of work with agile working arrangements to suit you as an individual.
• You can advance your career working with big-name clients, collaborating with senior stakeholders, with clearly defined career paths and access to fully funded qualifications.
• We are a ERS Silver Standard employer and a Disability Confident Leader.
• We are a Glassdoor open company with excellent feedback and great ratings.
• We offer an enhanced maternity and paternity package.
• Everyone at Guidant Global gets a flexible benefits package - including a buy/sell holiday scheme and a paid birthday day off.

We welcome applications from individuals requiring varying levels of flexibility, our supportive and highly experienced team will provide you with the full details of the role.

You are guaranteed an interview if you can demonstrate that you can meet the role requirements above and have a disability /long-term health condition - just tell us when applying for the role. Our interview guarantee also applies to any current reservists, ex-armed forces personnel or forces spouses applying. We also recognise the value people with previous convictions can bring to society and are proud to be a "Ban the Box" employer.

We genuinely care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives and experiences to work with us. We cannot, and will never discriminate against anyone based on, race, ethnicity, national origin, colour, sex, gender identity, gender reassignment, sexual orientation, religion, beliefs, disability status, family or parental status, age, marriage and civil partnerships, pregnancy and maternity. At Guidant Global everyone has the freedom to give their opinion, build their career path and be part of a cooperative and supportive team. If you need any reasonable adjustments at any stage of the application or interview process please do let us know. In your application please feel free to note which pronouns you use.