Table Games Supervisor: Customer & Dealer Support

Rank Group; Cardiff; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Rewards program

Induction training

Career progression

Professional development

Job summary

Grosvenor Cardiff in Cardiff is seeking confident dealers to join our Customer & Dealer Support team on the gaming floor. You will help ensure smooth table operations, support dealers, engage guests, and uphold safe, interactive games.

The role requires an Active PFL by the Gambling Commission, strong communication, and the ability to supervise tables and support the casino team in a 24/7 environment. Night shifts and weekends may be required.

Qualifications

• Active PFL issued by the Gambling Commission.
• Knowledge of table security and game integrity.
• Excellent communication and customer service skills.
• Ability to supervise tables and support the wider casino team.

Responsibilities

• Ensure smooth table operations and uphold game integrity.
• Greet guests, explain games and engage customers.
• Enforce safer gambling practices and safety standards.
• Support dealers and cover shifts as required.

Skills

Gambling Commission PFL

Table security

Customer service

Table supervision

Job description

Grosvenor Cardiff in Cardiff is seeking confident dealers to join our Customer & Dealer Support team on the gaming floor. You will help ensure smooth table operations, support dealers, engage guests, and uphold safe, interactive games.

The role requires an Active PFL by the Gambling Commission, strong communication, and the ability to supervise tables and support the casino team in a 24/7 environment. Night shifts and weekends may be required.