Casino Floor Support & Customer Experience Lead

Rank Group; Leeds; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Grosvenor Casinos in the UK seeks confident gaming table inspectors to join a dynamic Customer & Dealer Support role. You will help ensure smooth table operations, support dealers, engage guests and maintain a safe, interactive gaming environment.

Ideal candidates will hold an active Gambling Commission PFL, possess strong communication skills and excel at supervising tables while upholding safer gambling practices across a 24/7 casino setting.

Qualifications

• Must have active PFL issued by the Gambling Commission.
• Strong knowledge of table security, game integrity, and safer gambling.
• Excellent communication and customer service skills; able to supervise tables.

Responsibilities

• Oversee smooth table operations and ensure game integrity.
• Support dealers and engage customers on the gaming floor.
• Uphold safer gambling standards and security for every game.

Skills

Customer service

Communication

Supervision

Team coordination

Education

Gambling Commission PFL

Job description

Grosvenor Casinos in the UK seeks confident gaming table inspectors to join a dynamic Customer & Dealer Support role. You will help ensure smooth table operations, support dealers, engage guests and maintain a safe, interactive gaming environment.

Ideal candidates will hold an active Gambling Commission PFL, possess strong communication skills and excel at supervising tables while upholding safer gambling practices across a 24/7 casino setting.