Casino Floor Support Specialist

Grosvenor Casinos; Cardiff; On-site; GBP 21,000 - 26,000; Full time

Job summary

Grosvenor Casinos in the UK is seeking confident casino dealers for a Customer & Dealer Support role, driving smooth table operations and supporting dealers while engaging customers.

You’ll supervise tables, ensure game integrity and safer gambling practices, greet guests and explain games, and contribute to a dynamic, energetic casino floor.

This role operates in a 24/7 casino environment and may require night shifts and weekends; you must be 18+ with the legal right to work in the UK.

Qualifications

• Active PFL issued by the Gambling Commission.
• Proven experience as a competent casino dealer.
• Strong understanding of table security, game integrity, and safer gambling practices.
• Excellent communication and customer service skills.
• Confidence to supervise tables and support the wider casino team.

Responsibilities

• In this role, you’ll be the driving force behind smooth table operations, supporting dealers, engaging customers, and ensuring every game is secure, interactive, and unforgettable.
• From greeting guests and explaining games to supervising tables and upholding safer gambling standards - you’ll be right at the heart of the action.

Skills

PFL by Gambling Commission

Casino dealer experience

Customer service

Table security & integrity

Job description

Grosvenor Casinos in the UK is seeking confident casino dealers for a Customer & Dealer Support role, driving smooth table operations and supporting dealers while engaging customers.

You’ll supervise tables, ensure game integrity and safer gambling practices, greet guests and explain games, and contribute to a dynamic, energetic casino floor.

This role operates in a 24/7 casino environment and may require night shifts and weekends; you must be 18+ with the legal right to work in the UK.