TA Operations Analyst

Janus Henderson; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Generous holiday policy

Wellbeing benefits including Wellhub

Volunteer time

Professional development & tuition/re-

Parental leave

Networking events

Lunch allowance

Job summary

Janus Henderson is seeking a proactive Client Operations professional to strengthen oversight of third party providers and monitor core processes. You will maintain effective relationships with external partners, perform routine controls, resolve queries, and support change initiatives within regulatory guidelines.

This hybrid role offers collaboration across Distribution and Product teams, with a focus on improving client experience and driving performance.

Qualifications

• Degree level education or meaningful professional qualifications or some industry experience.
• Experience of supporting direct clients, institutional clients and platforms.
• Product knowledge of UK / Luxembourg and Irish pooled vehicles.
• Makes quick, clear decisions with sound judgement by comparing data from multiple sources.

Responsibilities

• Work with third party providers to ensure oversight and monitoring of controls is performed to required standards.
• Establish and maintain close, effective relationships with third party providers.
• Carry out daily checklist tasks in Client Operations including monitoring debtors/creditors, investor dealing and settlement, income payments, and account maintenance.
• Review work of SS&C / IFDS to ensure it meets standards and deadlines.
• Collaborate with Distribution and Product to deliver changes and provide adaptable operational support within regulatory guidelines.
• Analyze MI to identify service issues early and design improvements to client experience.
• Manage and resolve internal and external queries using team resources.
• Propose and implement best practices across jurisdictions; support Senior Client Operations Manager as needed.

Skills

Decision making under pressure

Client relationship building

Public speaking / presentations

Autonomy / drive

Industry knowledge of pooled vehicles

Cross-functional collaboration

Stakeholder management

Education

Degree level education or meaningful professional qualifications

Job description

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Work closely with the relevant third party providers ensuring that the levels of oversight and monitoring of controls and processes are set and performed rigorously, to the required levels.
• Establish and maintain a close and effective working relationship with our third party providers.
• Carry out the daily checklist tasks to the required level to include - Supporting oversight control functions within Client Operations – i.e. monitoring debtors and creditors positions, onsite monitoring of core functions such as investor dealing and settlement, income payments, bank account reconciliations, account maintenance, etc.
• Support the monitoring programme by reviewing completed work of SS&C / IFDS and ensuring work completed to required standards and within required timescales.
• Work with our partners in Distribution and Product consistently, reacting to and understanding new or changing business needs. You will actively help to deliver change and provide/adapt operational support/models, within regulatory guidelines. that will help grow AUM & revenue.
• You will review and analyse MI in order to identify service issues as early as possible and design/ deliver on continuous improvements to Client Experience
• Manage and resolve any queries from internal and external parties utilising the team resources.
• Champion new ideas to raise processes to ‘Best Practice’ and align them across jurisdictions.
• Provide back-up and support to the Senior Client Operations Manager as appropriate.
• Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• All employee events including networking opportunities and social activities
• Lunch allowance for use within our subsidized onsite canteen

Must have skills

• Degree level education or meaningful professional qualifications or some industry experience.
• Experience of supporting direct clients, institutional clients and platforms
• Product knowledge of UK / Luxembourg and Irish pooled vehicles
• Makes quick, clear decisions which may include tough choices or considered risks; applies sound judgement by comparing data from different sources to draw conclusions using effective approaches for choosing a course of action or developing appropriate solutions
• Speaks fluently; express opinions, information and key points of an argument clearly; create presentations and / or undertakes public speaking with skill and confidence; responds quickly to the needs of the audience and to their reactions and feedback; projects credibility.
• Easily establishes good relationships with ‘customers’ and staff; build wide and effective networks of contacts.
• Dedicated, with drive and energy to get things done
• Ability to work under pressure and to tight deadlines and to work as part of an effective team as well as autonomously

Nice to have skills

• Experience of managing an outsourced relationship
• Experience / background in UK CASS regulations (and their application to UK funds).
• Critically analysing evolving and fluid situations; facilitating the implementation and acceptance of change within the workplace.
• Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks by monitoring performance against deadlines and milestones
• Takes responsibility for actions, projects and / or people; initiates and generates activity and introduces changes into work processes.
• Makes effective use of political processes to influence and persuade others; Promote ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others; effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties and builds collective support or agreement
• Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
• Identifies business opportunities; produces new ideas, approaches or insights; and produces a range of solutions to problems.

Supervisory responsibilities

• No

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

For those in scope of Knowledge & Competence (MiFID II)

• Understanding of issues relating to market abuse and anti-money laundering
• Annual attestation

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible work request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail].

#LI-SH1 #LI-HYBRID

Annual Bonus Opportunity: Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.

Janus Henderson Investors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.