TA Allocations and Lettings Officer

Luton Borough; Luton; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

Luton Borough Council is seeking an Allocations & Lettings Officer to join the Temporary Accommodation Allocations & Lettings Team within the Housing Needs Service. You will place homeless households into interim and temporary accommodation and make nominations under Section 193, ensuring efficient allocation and close cooperation with providers.

You will work both independently and as part of a multi-disciplinary team, handle challenging enquiries with clear advice, and use IT tools like Word,

Qualifications

• Excellent communication, negotiation and problem-solving skills.
• Strong IT skills: Word, Excel, databases and electronic communications.
• Level 3 qualification in Housing Services/Practices or equivalent experience.

Responsibilities

• Place homeless households into suitable interim and temporary accommodation.
• Make nominations under Section 193.
• Coordinate placements with temporary accommodation providers.
• Build strong relationships with providers and ensure a smooth service for those in need.

Skills

Communication

Negotiation

Problem solving

Education

Level 3 qualification in Housing Services/Practices

Tools

Word

Excel

Databases

Electronic communications

Job description

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Salary: £34,237 - £37,563 a year
Hours: 37 hours a week
Contract type: Permanent

Please note this role does not attract sponsorship.

What You’ll be doing

Are you organised, proactive and passionate about helping people access suitable accommodation?We’re looking for an Allocations & Lettings Officer to join our Temporary Accommodation Allocations & Lettings Team within the Housing Needs Service.

You’ll play an important role in placing homeless households into suitable interim and temporary accommodation, making nominations under Section 193 and helping to ensure accommodation is allocated efficiently.

You’ll also build strong working relationships with temporary accommodation providers, coordinating placements and helping to ensure a smooth and effective service for those who need our support.

What we’re looking for

We’re looking for someone who is proactive, organised andconfidentin dealing with people, with strong communication, negotiation and problem-solving skills.You’ll be comfortable handling difficult enquiries, providing clear advice, influencing others and building positive relationships with customers, colleagues and external providers.

You’ll be able to workindependentlyas well as part of a multi-disciplinary team, managing competing priorities, working under pressure and meeting deadlines.Good IT skills, including Word, Excel, databases and electronic communications, are essential, along with the ability to present information clearly and accurately.

You should have a goodunderstandingof housing allocations, homelessness and temporary accommodation legislation, including the Suitability Order 2012, Housing Benefit regulations and Landlord & Tenant law. Knowledge of the Equality Act 2010 and Public Sector Equality Duty is also important. A Level 3 qualification in Housing Services/Practices, equivalent experience, or a willingness to undertake relevant training is required.

The role involves occasional travel to sites across the borough and some out-of-hours working may be required.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do.We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.