Allocations Officer

Brackenberry; Slough; On-site; GBP 26,000 - 34,000; Full time

Job summary

Brackenberry Ltd is assisting a Local Authority in Slough to appoint an Allocations Officer on a 9-month contract, with a strong possibility of extension at the client’s discretion.

The role involves delivering a housing allocations service, screening applications, assessing needs, and determining eligibility for social housing, with a focus on customer service and accurate decision making.

Qualifications

• Experience in a pressurised customer service environment.
• Experience working with vulnerable customers.
• Experience coordinating with staff and external agencies.
• Experience maintaining computerised information management systems and accurate customer records.
• UK driving licence with access to a car for work.

Responsibilities

• Manage housing applications, assess eligibility and housing needs.
• Make accurate, lawful and defensible decisions regarding housing applications and allocations.
• Provide a customer-focused housing allocations service to applicants and home seekers.
• Liaise with internal departments, external agencies and partner organisations regarding customers' housing needs.
• Identify appropriate housing options and ensure Council resources are used effectively.
• Maintain records relating to Housing Register, voids and lettings in IT systems.

Skills

Customer service

Numeracy & literacy

Vulnerable customers

Stakeholder liaison

CPD evidence

Education

A Level or equivalent

NVQ/BTEC or equivalent

CPD evidence

Tools

Computerised records systems

Job description

We are working closely alongside a Local Authority in Slough to assist with the appointment of an Allocations Officer, on a 9-month contract, highly likely to be extended at clients discretion.

Rate of Pay: £18.82 - £24.65 per hour

Summary

The Allocation Officer will be responsible for delivering a comprehensive, customer-focused housing allocations service, including managing housing register applications, assessing housing needs and determining eligibility for social housing.

Responsibilities

• Manage applications for social housing, including complex cases, and assess eligibility and housing needs in accordance with relevant legislation and the Council's Housing Allocations Policy.
• Make accurate, lawful and defensible decisions regarding housing applications and allocations.
• Provide a comprehensive and customer-focused housing allocations service to applicants and home seekers.
• Liaise with internal departments, external agencies and partner organisations regarding customers' housing needs.
• Work proactively to identify appropriate housing options and solutions for customers, ensuring Council resources are used effectively.
• Maintain accurate and up-to-date records relating to the Housing Register, voids and lettings process using the relevant housing management IT systems.

Qualification

• Educated to A Level or equivalent, with a good standard of numeracy and literacy.
• NVQ Business Administration Level 3, BTEC or equivalent, or a relevant housing qualification.
• Evidence of Continuous Professional Development (CPD).
• Current and full UK driving licence with access to a car for work purposes.
• Experience working in a pressurised customer service environment, particularly with vulnerable customers.
• Experience of working effectively with a range of professional staff and external agencies.
• Experience maintaining computerised information management systems and accurate customer records.
• Experience working with confidential information and understanding when and how sensitive information should be shared.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires a Basic DBS

Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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Allocations Officer • Slough, United Kingdom