T Desk Assistant

Otis Elevator Co.; Leicester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Intensive training

Career growth opportunities

Job summary

Otis Elevator Co. in Leicester is seeking a T Desk Assistant to support repair sales by preparing quotations, following up on open quotes, and converting inquiries into orders. The role emphasizes accuracy, customer service, and coordination with sales and service teams.

You will work with leads from various channels, enter data in the CRM, and contact customers to confirm bookings. The company highlights training and potential career growth within Otis.

Qualifications

• Accountability: follows through on commitments and takes responsibility for decisions and results.
• Action oriented: takes initiative and handles challenges without over-planning.
• Customer focus: understands customer needs and builds solutions that meet expectations.
• Drive results: persistent in achieving goals and pushes others to succeed.

Responsibilities

• Produce repair quotations and follow up on open quotations to secure orders.
• Use CRM information to ensure quotations reach the correct recipient.
• Call customers to follow up on quotes within agreed timeframes.
• Check outstanding work on the unit to prepare for customer calls.
• Answer questions and secure booking confirmations.

Skills

Accountability

Action oriented

Customer focus

Drive results

Job description

Date Posted

2026-07-24

Country

United Kingdom

Location

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

T Desk Assistant

Role Overview

We are looking for a T Desk Assistant to fully support business operations with the realization of our repair sales objectives. Primary activities will include the production of repair quotations along with follow up on open quotations to secure orders from customers, in an efficient and accurate manner.

On a typical day you will

• Act upon leads from various channels (Insurance Reports/ Risk assessments/ Upgrades/ Customers/ Service Managers) and use the repair fixed-price packages to create quotation according to priorities
• Use the information in CRM to ensure that the quotation gets to the correct recipient
• Call customers to follow up on quotes issued, within agreed timeframes
• Check outstanding works on the unit in question to adequately prepare for customer calls
• Answer customer questions and secure booking confirmation orders

What You Will Need to be Successful

• Accountability follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work.
• Action oriented readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
• Customer focus gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
• Drive results has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results.

What’s in it for me

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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