Key Accounts Administrator

Otis Elevator Co.; Leicester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Long-term contract

Benefits as per local standards

Job summary

Otis Elevator Co. in Leicester is seeking a Key Accounts Administrator to join our Service Delivery Team. You will be the primary interface between internal teams and key client contacts, ensuring timely updates, accurate reports, and proactive communication.

This role offers day-to-day exposure to CRM systems and cross-functional collaboration. The successful candidate will deliver exceptional customer service, work well under pressure, and contribute to maintaining Otis’s reputation as a

Qualifications

• You are passionate about excellent customer service.
• Excellent written and verbal communication skills.
• Team-player who can work under pressure to meet commitments.

Responsibilities

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks.
• Provide agreed customer bespoke reports through use of the Otis CRM system.
• Support Account managers and provide relevant information where requested with customer meetings.
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

Skills

Customer service

Communication

Teamwork

Job description

Location

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Date Posted

2026-08-24

Country

United Kingdom

Job Title

Key Accounts Administrator

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Service Delivery Team, based in Leicester. The working days are Monday to Friday. With the hours available being 8am - 4pm or 12pm - 8pm. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

On a typical day you will:

• Build effective relationships with our key account clients and account team.
• Update clients and web portals and ensure closure of work orders/tasks
• Provide agreed customer bespoke reports through use of the Otis CRM system
• Support Account managers and provide relevant information where requested with customer meetings
• Provide extensive updates on any shutdown units and keep customer fully informed of progress.

What You Will Need To Be Successful

• You are passionate about excellent customer service
• You have excellent written and verbal communication skills
• You are a team-player and are able to work under pressure to deliver business commitments

What’s In It For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
• We offer you remuneration in accordance with local standards plus benefits.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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