Account Manager

Otis SE; Oldbury; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Uncapped bonus

Company car or car allowance

Intensive training

Flexible remote work

Work-life integration

Job summary

Otis Birmingham is seeking an Account Manager Midlands to drive revenue growth through consultative selling of technical service agreements and strategic account management. You will engage with new and existing clients, conduct regular reviews, and partner with credit and operations to maximise service value.

The role offers a great remuneration package with uncapped bonuses, a company car or allowance, intensive training, and flexible working options to support work-life balance.

Qualifications

• Experience selling technical service agreements through consultative sales.
• Strong customer service orientation and interpersonal skills.
• High commitment, reliability, and ability to work at pace in a large corporate environment.

Responsibilities

• Conduct 40 client meetings per month, including new and existing clients.
• Upsell service contracts to improve margin.
• Reduce cancellations to below 7%.
• Regular client reviews (Teams and face-to-face) as required by contract and with other customers to enhance relationships and service.
• Collaborate with credit contract teams to manage disputed debt recoveries and achieve targets.
• Sell Otis ONE subscriptions and related services.
• Own revenue targets for the SBU circa £1M per annum.

Skills

Technical sales

Account management

Customer service

Negotiation

Communication

Job description

Date Posted: 2026-07-20 Country: United Kingdom Location: Otis Birmingham, Black Country House, Rounds Green Road, Oldbury, B69 2DG, UK. Account Manager Midlands

Key responsibilities/activities

• 40 Meetings with clients per month this is to include new & existing clients
• Upsell current service contracts to achieve significant improved margin
• Stop/reduce cancellations to below 7%
• Regular client review meetings (Teams and Face to face) where contractually obliged and with other customers to enhance relationship and service
• Work with credit contract teams and operational leads to manage disputed debt 60 recoveries per annum, with target average billing value of +£1,900 per lift with an annual target of £114K
• Sell 120 x Annual OTIS ONE & Subscriptions.
• Responsible for T result for SBU circa £1M per annum.

What you will need to be successful:

• You have initial experience in the sale of technical service agreements requiring consultation.
• You have a strong customer and service orientation, including excellent interpersonal skills.
• You are characterised by a high level of commitment and reliability towards your customers.
• You are target focused, with the ability to work at pace in a demanding, complex, corporate organisation

What’s In it For Me:

• Great salary along with an uncapped bonus structure.
• Experience within a rescission proof, forward thinking business.
• Company car or car allowance.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• We support work-life integration, allowing space for both work and your personal life so that you can feel fulfilled in both aspects.
• For this role, we offer flexible working hours with the possibility of remote work.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.