Systems & Yard Assistant Controller

Winner Recruitment Ltd; Coventry; On-site; GBP 26,000 - 34,000; Full time

Job summary

Winner Recruitment Ltd is seeking a Shift-based Control Room Support role in Coventry to assist the Control Room Manager with inbound and outbound operations. You will monitor throughput, training, reporting and maintain high standards of safety and quality.

Responsibilities include data analysis, resolving client queries, and ensuring accurate sorter operations and gatehouse coordination. Intermediate Excel skills and logistics experience are required for timely, precise reporting.

Qualifications

• Good written and verbal English and maths skills.
• PC literate.
• Experience within logistics and distribution.
• Intermediate-level Excel skills.

Responsibilities

• Support the Control Room Manager with inbound/outbound operations, tracking throughputs and performance against targets.
• Create and analyse reports on required aspects of the business.
• Respond to queries from Client Manager.
• Assist with management of Inbound/Outbound Gatehouse and liaise with Shunters and Gatehouse Coordinators.
• Ensure reporting documentation is maintained and delivered on time, including hourly reports.
• Provide sortation training to Warehouse Operatives and Team Leaders.
• Investigate and conclude missed parcel investigations.
• Ensure correct chutes are active on the sorter system and take action if needed.
• Support HS, hygiene and quality audits including risk assessments and safe systems of work.

Skills

English proficiency

Maths skills

PC literacy

Excel proficiency

Tools

Microsoft Excel

Job description

Your purpose (in a nutshell)

In your role you will support the Control Room Manager with the management and monitoring of the Inbound and Outbound Functions using the Sorter system. You will support the Hub, Systems & Yard Controller on all aspects of inbound and outbound operational management including the relevant training of Warehouse Operatives and Team Leaders.

You will be accountable for:

• Whilst on shift you will be responsible for inbound and outbound operations including throughputs, parcel presentation, productivity levels and achievement of forecasted CPU against budgeted targets.
• Analysing data and creating reports on required aspects of the business.
• Responding and resolving any queries from Client Manager.
• Supporting with the management of the Inbound and Outbound Gatehouse's including any relevant queries from Shunters and Gatehouse Co-ordinators.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales including hourly reports to the business.
• Supporting with the sortation training to Warehouse Operatives and Team Leaders.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.
• With the support of the Hub, Systems & Yard Controller you are responsible for all H&S, hygiene and quality audits including risk assessments and safe systems of work in your areas whilst on shift.
• Promoting and driving consistency to ensure the delivery of excellent Control Room standards.
• Lead by example in creating a high-performance people orientated culture within the Control Room that thinks inside the box.
• Whilst on shift you will be responsible for managing the Trunk Despatch board and trailer close-down times.
• Completing trailer details and ensuring sorter item count is reflected on manifests for each depart load.
• Supporting with the management of the Outbound Gatehouse including any relevant queries.
• Ensuring that all required reporting documentation is maintained and delivered to the required standard and timescales.
• Supporting with the training of all outbound processes on YMS to Warehouse Operatives and Section leaders.
• Ensuring the trunk despatch board matches the Section leaders' boards to ensure consistency.
• Ensuring investigations are undertaken and concluded for missed parcels.
• Ensuring the correct chutes are active on the sorter system and taking appropriate action should they not be.

Working hours

Sunday - Thursday

19:00 - 04:00, with some flexibility needed

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL REQUIRE THE FOLLOWING:

Qualifications

• Good written and verbal English and maths skills
• PC literate

Knowledge and Experience

• Experience within logistics and distribution
• Intermediate-level Excel skills