Systems Support Analyst (CRM)
University of Glasgow
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Job summary
The University of Glasgow is seeking a Systems Support Analyst (CRM) to join Information Services in Glasgow. You will configure Salesforce, support end users, and run training sessions to maximise system adoption.
In this on-site, permanent role you will contribute to the ongoing implementation and improvement of the university's business solutions built on the Salesforce platform, engaging with stakeholders across campus.
Responsibilities
- Provide system configuration and administer Salesforce.
- Offer user support and training for Salesforce users.
- Conduct testing and user research to improve Salesforce solutions.
- Contribute to implementation of university business solutions built on Salesforce.
Tools
Job description
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a fantastic opportunity for a new Systems Support Analyst (CRM) to join the University’s Information Services.
In this role, you will be responsible for providing system configuration, user support and training, testing and user research for Salesforce, contributing to the implementation and continuous improvement of the University business solutions built on the Salesforce platform.
Proud member of the Disability Confident employer scheme
Company: University of Glasgow
Hours: Full-time
Location: Glasgow, G12 8QQ
Working pattern: On-site
Job type: Permanent
Posting date: 22 Oct 2026
Closing date: 12 Nov 2026
The University of Glasgow has been changing the world for more than 575 years, and we are one of the world's top 100 universities, ranked 12th in the world in the Times Higher Education (THE) World Impact Rankings 2025, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.
This is a fantastic opportunity for a new Systems Support Analyst (CRM) to join the University’s Information Services.
In this role, you will be responsible for providing system configuration, user support and training, testing and user research for Salesforce, contributing to the implementation and continuous improvement of the University business solutions built on the Salesforce platform.
Proud member of the Disability Confident employer scheme
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
£28,031 to £31,236 per year, pro rata
University of Glasgow
Glasgow
On-site Permanent Full time
£24,685 to £25,249 per year
University of Glasgow
Glasgow
On-site Permanent Full time
£28,031 to £31,236 per year
University of Glasgow
Glasgow
On-site Permanent Full time
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