Systems Support Analyst

National Grid; Warwick; Hybrid; GBP 46,000 - 58,000; Full time

Job summary

A leading company in the energy sector, National Grid, is seeking a Systems Support Analyst to join their Warwick team. You'll provide crucial IT support for cloud-based platforms, including Office 365 and Azure, with opportunities for professional development. This hybrid role offers competitive compensation and a range of benefits, enhancing your working experience while contributing to energy transitions.

Benefits

Annual performance bonus

26 days annual leave plus bank holidays

Generous contributory pension scheme

Financial support for professional development

Access to flexible benefits

Family care benefits

Health and wellbeing apps

Qualifications

• Experience with Office 365 and Azure is important.
• Strong problem-solving skills and proactive attitude.
• Willingness to learn and help others.

Responsibilities

• Support IT platforms and tools for NLL team.
• Resolve user problems related to cloud platforms.
• Assist in ensuring data quality in DMS/AMS.

Skills

Office 365 administration

MS Azure

Problem-solving

Attention to detail

Proactive initiative

Job description

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owns and operates the , the electrical transmission link that connects Belgium and GB. NLL is an incorporated joint venture between National Grid Interconnector Holdings Limited (a subsidiary company of UK’s National Grid PLC) and the Belgian Elia Transmission.

We're a small and dynamic international team that manages a crucial cross-border asset within the energy transition. By joining Nemo Link you'll become part of a fantastic team where you will have plenty of opportunities to learn, develop yourself and get involved in a variety of work.

We're looking for someone to join the team who is hands-on, experienced in IT or systems and interested in working on a broad range of topics including Office 365/Azure administration and assuring data quality in our DMS/AMS.

As a Systems Support Analyst, you'll help support the NLL team (approx. 45 employees) with their IT platforms and tools. Most of these platforms are standard cloud-based platforms (e.g. Office 365, MS Azure, Aconex) and some dedicated commercial platforms developed and hosted by third parties (e.g. Xona CSG). You will be a go-to person if a user has a problem or has a question related to these platforms.

Experience with Office 365 administration and SharePoint is important and any previous experience working with MS Azure would be useful. However, most important is an enthusiasm to learn and develop this knowledge and a willingness to support the team. There will be opportunities for training to become an expert on these platforms. The successful candidate will have strong problem-solving skills, a willingness to help others, be resourceful, and have an eye for detail.

This role is based from Warwick and you can enjoy our hybrid working from office and home.

About you

• Experience with Office 365 administration and/or previous experience working with MS Azure.
• Willingness to help others and support problems through to resolution.
• Strong problem-solving skills and an eye for detail.
• An appreciation of change control and experience in managing change.
• Ability to take initiative and act in a proactive manner; not needing significant direction or management.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid Interconnectors, we are committed to building a diverse, inclusive and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one.

What you'll get

• A competitive salary between £46,000 – £58,000 – dependent on capability.
• An annual performance bonus.
• 26 days annual leave (plus bank holidays).
• The option to buy additional or sell holiday days.
• Generous contributory pension scheme - we will double-match your contribution to a maximum company contribution of 12%.
• Financial support to help cover the cost of professional membership subscriptions, course fees, books, exam fees and time off for study leave - so long as it's relevant to your role.
• Access to flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.
• Family care benefits including a back-up care service for when your usual care arrangements fall through (six paid days each year as standard with the option to purchase further days).
• Access to apps that support health, fitness and wellbeing.

About us

(NGV) is at the forefront of the energy transition. We operate across the UK, Europe and US, developing, operating, and investing in large-scale clean energy infrastructure. We’re helping to accelerate society’s drive towards net zero while maintaining security of supply today.

More information

This role closes on 15 October 2024 at 23:59 , however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary. Interviews to be held week commencing 4 November.

At National Grid, we work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support,at home and in the office.

Our goal is to drive, develop and operate our business in a way that results in a more inclusive culture. All employment is decided on the basis of qualifications, the innovation from diverse teams & perspectives and business need. We are committed to building a workforce so we can represent the communities we serve and have a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.