Systems & Process Training Specialist

GB001 Marsh Ltd; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company seeks a Systems & Process Training Specialist to provide tailored training for client-facing and operational teams. The role focuses on the training lifecycle, creating effective training materials, and ensuring colleagues develop the necessary skills for their roles. Join a vibrant culture that values diversity and professional growth.

Benefits

Professional development opportunities

Supportive leaders

Vibrant and inclusive culture

Career opportunities and benefits

Qualifications

• Previous experience in a systems training role required.
• Expert user of key office and training packages.

Responsibilities

• Be responsible for the full training lifecycle from design to evaluation.
• Design training programs and deliver in various formats.

Skills

Excellent communication skills

Ability to explain complex subjects clearly

Tools

PowerPoint

Excel

Word

Adobe Captivate

Job description

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Systems & Process Training Specialist, London

Client: GB001 Marsh Ltd

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: bf4bbb51a982

Job Views: 3

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Description:

The Systems & Process Training Specialist will support Marsh UK and Ireland with bespoke technical training for client-facing and operational teams.

What can you expect?

The main focus of the role is to plan, conduct, and evaluate training that ensures colleagues are prepared and have the skills and training to perform in their roles.

Alongside day-to-day technical training requirements for our core insurance broking and placement platforms, the training specialist will also support the long-term development of new and existing platforms, systems, and associated processes.

We will count on you to:

• Be responsible for the full training lifecycle, from design and delivery through to evaluation.
• Design training programs and develop an appropriate mix of formal and informal development activities, ensuring the learning environment and resources support learner needs.
• Design and create course materials and supporting documents such as handouts, guides, manuals, and exercises.
• Deliver training programs in various formats and settings including online (e-learning/webinar), classroom, and informal (floor-walking).
• Provide post-training support and coaching to learners.
• Evaluate the effectiveness of training programs and learning outcomes, using this information to understand individual learning styles and adapt as required.
• Keep records of learner development and resource allocation.

What you need to have:

• Previous experience in a systems training role
• Excellent communication skills, able to explain complex subjects clearly and concisely.
• Expert user of key office and training packages including PowerPoint, Excel, Word, and Adobe Captivate (or similar).

What makes you stand out?

• Systems training experience within the Insurance or Financial Services industry.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with law for candidates with disabilities. If you require adjustments, please contact us. Marsh McLennan supports hybrid work, including remote work and in-office collaboration. All colleagues are expected to be in their local office or working onsite at least three days per week, with at least one "anchor day" for in-person team activities.