Systems Data & Stock Analyst

SCC; Birmingham; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

SCC is seeking a Systems Data and Stock Analyst in Birmingham to ensure all Radius, Sales Control System and Lifecycle Portal data is accurate and performs efficiently for customers and operations.

The role emphasizes data integrity, system monitoring and reporting, with a focus on process improvement, SLA adherence and cross-department collaboration in a hybrid setting.

Qualifications

• Demonstrable experience in a similar role or adaptable with upskilling.
• Effective communicator to support team and wider business.
• Proficient in Microsoft Office; SQL and HTML knowledge advantageous.
• Ability to support financial processes including invoicing, billing and queries.
• Ability to prioritise and manage multiple tasks to deadlines.
• Must be able to obtain the Government/Police Security levels required.

Responsibilities

• Identify system issues and improve Radius, Sales Control and Lifecycle Portal.
• Maintain the MPN database ensuring data integrity from CNET.
• Assist in creating customer briefs with Excel reporting tools.
• Drive the SLA process by notifying heads of departments of stock SLA breaches.

Skills

Communication skills

Multitasking

Adaptable

Tools

SQL

HTML

Microsoft Office

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role

Systems Data and Stock Analyst

Location

Birmingham(SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type

Permanent

Salary Package

competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours

9.00 am – 5.30 pm Monday – Friday

Interview Process

2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose

The purpose of the Systems Data and Stock Analyst role is to ensure all Recyclea systems data is accurate and performs efficiently and effectively. This role is essential for maintaining a high-quality service for both our customers and operational teams. This includes Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard.

Key responsibilities

• Identify system issues and improvements, providing valuable input for current and future development of the Radius system, Sales Control System, and Lifecycle Portal. Monitor these systems, detect any anomalies, and aim to amend or elevate them.
• Maintain the existing database of MPNs, ensuring the integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently.
• Assist in creating customer briefs, ensuring they are updated and maintained correctly in-cluding Excel reporting tools.
• To actively drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s.
• Analyse system trends with the aim of identifying potential operational issues with par-ticular emphasis on process improvement.
• To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
• Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity of the facility, whilst maintaining efficiency and quality.
• To undertake any training programs in regard to all processes and procedures, thereby en-suring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
• Ensure a high level of security awareness is maintained.
• To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall de-partmental effectiveness.
• To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.

Skills and experience

• Demonstrable experience in a similar role alternatively a highly motivated and adapt-able individual who can be suitably upskilled
• Effective communicator to support team members and wider business teams.
• Proficient in Microsoft office and knowledge of SQL, HTML would be advantageous
• Possess the demonstratable ability to support financial processes to include invoic-ing, billing and query resolution.
• Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
• Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.